Sifiso John Mazibuko

Sifiso John Mazibuko  new_releases

About

Detail

Service Delivery Manager
Gauteng, South Africa

Contact Sifiso regarding: 

work
Full-time jobs
Starting at USD2.7K/month
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Internships
Starting at USD2.5K/month

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Absa Group
    Service Desk Back Office 2
    Absa Group
    Jan 2019 - Mar 2020 (1 year 3 months)
    Line Support ••VDI (Virtual Desktop support and VMware) ••Office 365 administration ••Active directory ••Cisco Phone configuration ••Troubleshooting ••Exchange On Office 365, MS exchange support ••Linking users to networked printers ••Software upgrades and distribution on SCCM ••Creating machine names on IPS DNS ••3G connectivity ••Nortel VPN wireless network , setup and support ••Profile transfers on Microsoft exchange ••Insurance applications, broker software's, and banking applications (Sessions, Sybase, Sybil, lotus) ••Active directory user creation and maintenance ••Create user ID profile and assign groups ••Rename users and assist Server Team with permissions should user require access on a remote site(group policy)
  • Sizwe IT Group
    ABSA Service desk 2nd Line Support
    Sizwe IT Group
    Mar 2018 - Dec 2019 (1 year 10 months)
    Service Desk Back Office 2 Line Support Position held ••Troubleshooting ••Problem solving ••Linking users to printers ••Software upgrades ••Creating machine names on IPS DNS ••3G connectivity ••Nortel VPN wireless network ••MS exchange tools ••Profile transfers ••Insurance applications, broker software's, and banking applications (Sessions, Sybase, Sybil, lotus) ••Active directory user creation and maintenance ••Create user ID profile and assign groups ••Rename users and assist Server Team with permissions should user require access on a remote site ••Create folders and assign permissions ••Remedy 7, Service Now and D1 Mobile ••Antiviruses (F-Secure, Forefront, Symantec Endpoint Protection) ••Security (PGP) ••Enterprise Vault ••Assign permi
  • Running Computers
    Senior Network Engineer\Roaming Engineer
    Running Computers
    May 2015 - Sep 2018 (3 years 5 months)
    - Server Experience - IT Infrastructure planning and implementation and support • Installing new machines • Installations of Servers (DNS) and Troubleshooting • Planning, Organising and developing of Projects • Maintenance of connected peripherals • Troubleshooting • Problem solving • Linking users to printers • Software and hardware upgrades • Creating machine names and Join to Domain • Oracle applications • 3G connectivity • Nortel VPN wireless network • MS exchange tools • Exchange management • Profile transfers • Insurance applications, broker software's, and banking applications (Sessions, Sybase, Sybil, lotus) • Active directory user creation and maintenance • Create user ID profile and assign groups • Rename users a
  • Bytes Technology Group
    Customer Services Representatives (CSR)
    Bytes Technology Group
    Sep 2013 - Apr 2015 (1 year 8 months)
    Responsibilities • Installing new machines (ABSA Infrastructure Replacement projects, BAUs) • Installations of Servers (DNS) and Troubleshooting • Planning, Organising and developing of Projects • Maintenance of connected peripherals • Troubleshooting • Problem solving • Linking users to printers • Software and hardware upgrades • Creating machine names on IPS DNS • 3G connectivity • Nortel VPN wireless network • MS exchange tools • Profile transfers • Insurance applications, broker software's, and banking applications (Sessions, Sybase, Sybil, lotus) • Active directory user creation and maintenance • Create user ID profile and assign groups • Rename users and assist Server Team with permissions should user require access on
  • Eurobyte
    Junior Technical Manager
    Eurobyte
    May 2013 - Aug 2013 (4 months)
    Position held Responsibilities • Client Assistance • Providing assistance to desktop users • Completing the full repair order cycle (hardware and software repairs) • Assembling servers and pc's • UPS repairs • Loading software on client computers • Software and hardware upgrades • 3G connectivity • Testing ADSL routers
  • Integr8 IT
    First line support
    Integr8 IT
    Aug 2012 - May 2013 (10 months)
    - I learned the Importance of an SLA - 1St and 2nd line Call Management cycle and Resolution of Service desk support Incidents • Phone Telecommunications clients (Telcom and other wireless providers) • Solving technical problems • Provide telephone support • Remote support • Job cards / Call logging • Provide updates on calls • Assigning calls to engineers and following until issue has been resolved
  • HiFi Corporation
    Merchandise
    HiFi Corporation
    Sep 2011 - Jul 2012 (11 months)
    - Customer Service - Staff Support - PDF Spec Sheets, Web Info, Sales Support, Customer Support-Systems Integrators,Product Knowledge Knowledge around computers and their components a necessity Understanding and continuous development on product knowledge,Provide relevant product Merchandise Position held Responsibilities • Product Knowledge • Knowledge around computers and their components a necessity • Understanding and continuous development on product knowledge • Provide relevant product training internally and to the different branches • Provide reports and target tracking information as required • Engage with all relevant parties and subsidiary companies • Understand and implement strategy and policies in alignment with produ
Education verified_user 0% verified
  • D
    Diploma in Information Technology Business communication
    2009 - 2011 (2 years 1 month)
Awards verified_user 0% verified
  • W
    Work Achievements • Leading Customer Services Representative with the most successful calls, incidents and queries close
  • J
    January - • Addition Achievements