Emma Pacheco

Emma Pacheco

About

Detail

Dispatcher/ scheduler coordinator/customer support
Mexico

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Transdev
    Dispatcher
    Transdev
    Sep 2014 - Current (12 years 2 months)
    • Manage high-volume inbound customer calls regarding transportation services, scheduling, reservations, and service inquiries.
    • Coordinate daily scheduling and dispatch operations while ensuring efficient route management and on-time service.
    • Maintain accurate customer records and operational data through high-volume data entry and record validation.
    • Resolve customer concerns and scheduling conflicts while providing professional and timely service.
    • Prepare operational reports, reconcile fare records, and maintain confidential documentation.
    • Assist customers with trip modifications, service updates, registration processes, and general support requests.
    • Facilitate verbal communication with clients via
Education verified_user 0% verified
  • Calbright College
    Information Technology Support Certificate
    Calbright College
    May 2026 - Current (6 months)
    In Progress
  • EF Education First
    EF SET English Certificate (C1 Advanced)
    EF Education First
    Jan 2026
  • C
    High School Diploma
    Calexico High School
    Aug 2009 - Jun 2011 (1 year 11 months)