Emmanuel ZÉPHIR

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Haitian creol and french interpreter

LanguageLine Solutions

Jul 2022 - Feb 2023 (8 months)

As a Haitian Creole and French Interpreter, I provided interpretation services for English native speakers, facilitating clear communication between parties. My role involved not only interpreting but also utilizing customer call flow techniques to enhance the interaction between providers and patients. Additionally, I made follow-up calls as requested by providers, ensuring that clients were treated with the utmost respect and professionalism throughout the process. This approach not only improved the quality of service but also fostered a positive experience for all involved.
Haitian creol interpreter

Cyracom

Jun 2020 - Jun 2021 (1 year 1 month)

As a Haitian Creole and French Interpreter, I provided interpretation services for English native speakers, facilitating effective communication across language barriers. I pursued opportunities for career advancement and personal development, ensuring that my skills remained sharp and relevant. Additionally, I demonstrated exceptional customer follow-up and support, consistently going the extra mile to ensure client satisfaction and promptly addressing any post-interpretation needs. This proactive approach not only enhanced the client experience but also contributed to my professional growth in the field.
Customer service agent

MSC Cruises

Jan 2019 - May 2020 (1 year 5 months)

• As a Customer Service Representative, I assisted clients by providing timely and accurate information, resolving inquiries, and ensuring a positive experience. To pursue new opportunities for career advancement and personal development. Additionally, my commitment to patient care is reflected in my dedication to thorough customer follow-up and support, ensuring not only linguistic accuracy but also complete client satisfaction and a seamless experience throughout all interactions.

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Emmanuel ZÉPHIR

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Emmanuel's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.