Emmanuel Villanueva Social media specialist, Commercial operations technician

B

Marketing analyst

Boards & ideas

Mar 2024 - Current (2 years 7 months)

Functions:

- Creation and production of audiovisual content for various platforms.
Editing and post-production of audiovisual material including videos, podcasts and graphic content.
- Development of content strategies to increase audience and engagement.
Analyze sales data in Marketplaces to identify trends and growth opportunities.
- Generate regular reports on the performance and ROI of Marketplace activities and paid campaigns in Meta Ads.
- Create engaging emails and automate message flows to increase conversions.
- Create the content grid focused on the last stage of the marketing funnel.

Achievements:

+ 40% improvement in click-through and conversion rates after optimizin

Bilingual Agent

Stanley Black & Decker

Jul 2023 - Feb 2024 (8 months)

Functions:

- Establish and maintain effective relationships with B2B suppliers and customers, coordinating communications and negotiations to ensure compliance with requirements and stakeholder satisfaction.
- Provide high-quality customer service through chats, emails and phone calls, serving exclusively users who require assistance in English.
- Facilitate effective communication between clients and the company, performing real-time translations of calls both from English to Spanish and from Spanish to English.

Agente bilingüe

Airbnb

Apr 2021 - Oct 2022 (1 year 7 months)

Functions:
- Provide exceptional customer support via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Manage a high volume of incoming calls and messages.
- Collaborate with cross-functional teams to escalate complex issues and coordinate timely resolutions.
- Meet and exceed performance metrics including response time, resolution rate, and customer satisfaction scores.

Achievements:
- Increased customer satisfaction ratings by 20% within six months through the implementation of personalized customer service strategies and proactive issue resolution techniques.
- Successfully resolved an average of 120 customer complaints per week, resulting i

Community manager

EFFEKT

Apr 2020 - Sep 2020 (6 months)

Functions:
- Development and management of a content strategy that reflects the identity and values of the brand.
- Constant increase in organic followers on social networks, maintaining sustainable growth of the community.
- Online positioning through the implementation of optimization and engagement tactics.
Providing effective and responsive customer service across social media platforms to ensure a positive experience for users.
Creating engaging, high-quality visual content to highlight products and strengthen brand presence online.

Achievements:

- Increase of 1,000 form followers. periodic and organic every 30 days.
12% increase in interaction with the generated content, reflected

Practicante area Mercadeo e impulso

Eficacia, Dripers

Sep 2019 - Mar 2020 (7 months)

Functions:
- Development and implementation of product presentation strategies to maximize their attractiveness and visibility.
- Efficient inventory management to ensure adequate product availability and meet market demands.
- Carrying out competition analysis to identify strengths and opportunities for improvement in the brand strategy in the Marketplaces.

Achievements:

+ 10% increase in monthly sales after implementing optimized display strategies for key products.
+ 30% improvement in the percentage of spatial participation in large stores after identifying and capitalizing on competitive weaknesses through exhaustive analysis.

Emmanuel Villanueva

About

Detail

Timeline

Résumé

Emmanuel Villanueva new_releases

About

Detail

Behavioral traits

Emmanuel Villanueva