Emmanuel Teran

Emmanuel Teran

About

Detail

Atlacomulco, State of Mexico, Mexico
Contact Emmanuel regarding: 
work
Full-time jobs
Starting at MXN25k/month ~USD1.35k/month

Timeline

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Job
school
Education
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Résumé

Jobs verified_user 0% verified
  • Allstate
    Allstate
    Allstate
    Jan 2026 - Current (10 months)
    Fool rep
    - Managed bodily injury claims from opening to closing, coordinating directly with medical vendors, law offices, and bodily injury adjusters.
  • Celebrity Cruises
    RRS supervisor
    Celebrity Cruises
    Feb 2020 - Jul 2025 (5 years 6 months)
    As an RRS Supervisor, I led the escalation desk, overseeing a team of resolution specialists to ensure timely and effective responses to customer inquiries and issues. My role involved utilizing various project management tools such as Asana, Notion, and Trello to streamline workflows and enhance team productivity. I also provided virtual assistance and administrative support, which included scheduling and managing business services executive support tasks. While my primary focus was on customer relationship management (CRM) and delivering exceptional customer service, my experience in accounting payments and collections has equipped me with a solid understanding of tax compliance, which is crucial for any financial transaction. This knowle
  • T
    Supervisor
    TTEC REPUBLICA
    Jun 2015 - Sep 2019 (4 years 4 months)
    As a Supervisor, I was responsible for overseeing customer service operations, scheduling, and ensuring that jobs were completed to satisfaction before final approval. My role involved estimating costs and developing a broader customer base through effective customer acquisition strategies, including telemarketing products and services via social media ads and networks. I also played a key part in hiring new employees, utilizing various recruitment platforms and strategies to attract top talent. Additionally, I provided administrative assistance to enhance productivity management within the team. My experience in virtual assistance, where I managed customer accounts remotely at TEC Republica, allowed me to effectively address customer conce
Education verified_user 0% verified
  • U
    Associate of Science
    Universidad INACE Campus Acambay De Ruiz Castañeda
    Aug 2018 - Jan 2025 (6 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • The Royal Group
    Resolution custumer service
    The Royal Group
    Jul 2021 - Oct 2025 (4 years 4 months)
    - De-escalate calls with direct customers and provide accurate and reliable solutions.
    - Utilize Customer Relationship Management (CRM) tools to document interactions and maintain detailed customer profiles, ensuring high levels of service and resolution.
    - Provide comprehensive administrative assistance to support team operations and streamline internal workflows.
    - Leveraged expertise in calendar management to coordinate high-volume scheduling, ensuring efficient time allocation for team meetings and project deadlines within the fast-paced Royal Caribbean Group environment.
    - Managed complex travel logistics for internal stakeholders, applying organizational skills to facilitate seamless business operations across the