E

Emmanuel Ricardo Carrascal

About

Detail

Colombia
Contact Emmanuel regarding: 
work
Full-time jobs
Flexible work

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Zayo
    Team Lead
    Zayo
    Jun 2022 - Current (4 years 5 months)
    • Supervised a team responsible for processing company requests via a collaborative platform (Salesforce). • Managed billing and technical support inquiries for a network infrastructure company installing circuits and services for major corporations across the U.S., Canada, and Europe. • Ensured compliance with SLAs, including response times and issue resolution standards.
  • Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Desarrollo de Software
    Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)
    Sep 2021 - Dec 2021 (4 months)
  • Outplex
    Technical support and customer service Rep
    Outplex
    May 2021 - Nov 2021 (7 months)
    • Provided billing and technical support for a satellite radio and music application company. • Resolved technical issues and addressed billing concerns, ensuring high levels of customer satisfaction.
  • B
    Customer service representative
    Bogota- Colombia SENA
    Aug 2017 - Oct 2020 (3 years 3 months)
  • Sitel
    Technical support and customer service Rep
    Sitel
    Aug 2017 - Oct 2020 (3 years 3 months)
    • Provided billing and technical support for an internet, phone, and TV service provider and related applications, ensuring prompt and effective solutions to customer issues. • Specialized in troubleshooting and configuring email accounts, including resolving issues with POP and IMAP settings, SMTP servers, and email client applications.
  • Sitel
    Bilingual Customer Service Representative
    Sitel
    Mar 2015 - Oct 2016 (1 year 8 months)
    Customer Care. Assisting customers with scheduling appointments for repairs as well as to offer upgrades and new services.
Education verified_user 0% verified
  • B
    Systems Engeneering
    Bogota- Colombia Universidad EAN Colombia
    Jun 2020 - Current (6 years 5 months)
  • B
    Full Stack Web Deelopment
    Bogota- Colombia Bogota Institute of Technology
    Jan 2020 - Current (6 years 10 months)
  • B
    English course
    Bogota- Colombia Centrum Languages School
    Jan 2012 - Dec 2012 (1 year)
  • B
    Journalism
    Bogota- Colombia Universidad Central
    Jan 2012 - Jan 2016 (4 years 1 month)
  • B
    High School
    Bogota- Colombia Colegio Colsubsidio Torquigua
    Jan 2007 - Jan 2011 (4 years 1 month)