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Emmanuel Pecson

About

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Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Trip.com
    Flight Advisor
    Trip.com
    Apr 2022 - Current (4 years 6 months)
    Assisting passengers and customers with various flight-related tasks such as booking, refunds, changes, and ticket verification. Providing personalized support to ensure a smooth travel experience and liaising with airlines on behalf of passengers. Training and mentoring new hires to familiarize them with the tools and processes related to flights and various airlines. Offering ongoing support to ensure their success in delivering exceptional customer service.
  • V
    Team Leader
    VXI Holdings Inc.
    Nov 2021 - Apr 2022 (6 months)
    – Led and motivated team members to achieve performance goals. Subject – Provided guidance and support to the team in utilizing various sales tools and navigating complex processes. CSR – Customer Service Representative (AT&T) – Assisted customers in resolving service-related issues, particularly concerning cables and internet services provided by AT&T.
  • A
    Assistant Business Developer
    Asian M&A Links Inc.
    Dec 2018 - Aug 2020 (1 year 9 months)
    – Identified and pursued new business opportunities, arranging meetings with key stakeholders such as the Chairperson, CEO, and Directors of the company. Effectively communicate new product developments to potential clients. Conducted market research and analyzed the company's existing products and services to identify areas for improvement and enhance customer engagement.
  • Concentrix
    1 (Supervisor)
    Concentrix
    Sep 2017 - Nov 2018 (1 year 3 months)
    Level – Oversaw and streamlined order processing, including online orders. CSR Customer Representative for a Retail Account (Amazon) – Delivered accurate information regarding product features, pricing, and after-sales services. • Addressed customer inquiries regarding specific products/services • Assisted customers in making purchasing decisions through price and feature comparisons • Provided information on discounts and special offers, ensuring exceptional customer service, especially during peak periods.
Education verified_user 0% verified
  • P
    High School Grad
    Pateros Catholic School
    Jun 2008 - Jun 2012 (4 years 1 month)