Emmanuel Lartey

Emmanuel Lartey

About

Detail

Client Service Expert
Greater Accra Region, Ghana
Contact Emmanuel regarding: 
work
Full-time jobs
Starting at USD200/month
Flexible work
Starting at USD1.1/hour
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Internships
Starting at USD150/month
person_search
Finding candidates
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Finding mentors
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • R
    Client Services Coordinator
    Rakes Company Limited,
    Mar 2024 - Current (2 years 2 months)
    • Recruit, train, and manage staff to align with company objectives. • Identify and resolve operational challenges, ensuring smooth workforce management. • Develop strategic workforce plans to optimize efficiency and productivity. • Oversee payroll processing, ensuring timely and accurate salary payments. • Prepare weekly reports on performance and recruitment status, occasionally presenting these reports virtually via Zoom or Microsoft Teams to stakeholders, clients, team members, and managers. This practice enhances communication and ensures that all parties are informed about ongoing developments, contributing to our goal of becoming a world-class manufacturing organization. • Conduct meetings, record minutes, and maintai
  • MTN Ghana
    MoMo Ambassador & Area Account Developer
    MTN Ghana
    May 2023 - Jun 2023 (2 months)
    • Engage customers in MTN MoMo financial services, increasing adoption. • Onboard customers and business owners to the MTN Merchant system. • Develop strategic sales and marketing campaigns for MoMo promotions. • Conduct training sessions for agents, ensuring compliance and quality service delivery. • Plan and execute marketing activations in high-traffic locations, utilizing Microsoft 365 tools for efficient report generation and data entry, which streamlined our tracking and analysis processes.
  • U
    ICT Academy Ambassador and Team Lead
    University of Ghana Huawei ICT,
    Mar 2022 - Jan 2025 (2 years 11 months)
    • Spearhead Huawei ICT Academy training for university students. • Guide students on accessing and utilizing the Huawei ICT Academy learning platform. • Organize and coordinate Huawei seminars and ICT workshops. • Assist students with online certification courses. • Assist in budget planning, resource allocation, and marketing strategies for academy events. • Occasionally engage in sales of Huawei devices, such as routers and MiFi, to interested customers, leveraging opportunities to meet student needs for mobile devices and memory cards. • Implement multi-channel outreach strategies to engage a broader audience, utilizing platforms like LinkedIn, WhatsApp channels, and Microsoft Teams groups to share insightful updates and fost
  • U
    Machine Operator & Quality Control Champion
    Unilever Ghana (Lipton Factory),
    May 2021 - Jun 2023 (2 years 2 months)
    • Operated Tecnomecannica and Kliklok machines, ensuring seamless tea bag production. • Maintained quality assurance standards, reducing waste and improving efficiency. • Assisted in routine maintenance and troubleshooting of machinery. • Ensured adherence to World Class Manufacturing (WCM) and safety protocols.
  • MTN
    MTN Digital Agent
    MTN
    Nov 2017 - Sep 2022 (4 years 11 months)
    • Promoted MTN 4G services, educating customers on network benefits. • Provided technical support and troubleshooting for mobile network users, ensuring a seamless experience. Additionally, utilized Microsoft 365 tools, including PowerPoint and Excel, to create informative presentations and analyze customer feedback, enhancing the overall service delivery and customer engagement.
Education verified_user 0% verified
  • University of Colorado Boulder
    Certificate, Principles of Public Relations
    University of Colorado Boulder
    Aug 2023 - Nov 2023 (4 months)
  • I
    IT Project Management
    May 2024 - Sep 2024 (5 months)
  • University of Ghana
    Bachelor of Science (BSc)
    University of Ghana
    Jan 2021 - Sep 2024 (3 years 9 months)