Emily Madrigal

Talent Acquisition Sourcer

AMN Healthcare

Oct 2021 - Oct 2024 (3 years 1 month)

Sourcer

AMN Healthcare

Oct 2021 - Oct 2024 (3 years 1 month)

Talent Acquisition Specialist

AMN Healthcare

Jun 2021 - Oct 2021 (5 months)

HR Coordinator

AMN Healthcare

Jun 2017 - Oct 2021 (4 years 5 months)

As a HR Coordinator/Recruiting I provide support to the recruitment and human resources team with administrative projects, new hire on-boarding, record management and other human resource related items as needed.

Human Resources Coordinator

AMN Healthcare

Feb 2016 - Oct 2021 (5 years 9 months)

Interpreter

Stratus Video

Feb 2016 - Aug 2016 (7 months)

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Company Owner

EM Working Solutions Staffing agency more

Sep 2014 - Oct 2021 (7 years 2 months)

At EM Working Solutions, we specialize in supporting organizations through customized remote solutions in talent acquisition, leadership development, and team performance. Our services are designed to strengthen internal culture, drive results, and foster collaboration across global teams. 🔹 Our Key Services Include: Remote Corporate Hiring (WFH): Recruitment of professionals across Latin America - Asia - Middle East for remote roles, tailored to your business needs. Corporate Leadership Consulting: Strategic advisory for senior leaders and middle management to enhance leadership capacity and decision-making. Workshops & Training Programs: 1- Internal and external customer service 2- Leadership development within teams 3- Managing difficul

Claims Analyst

Bank of America

May 2011 - Feb 2015 (3 years 10 months)

Resolved customer merchant, ACH or ATM claims within the bank's policies and procedures. * *initiated and investigated daily incoming claims using multiple systems and tools; *researched and resolved other general customer account inquiries as appropriate *ensured that the cases were filed in compliance with industry regulations and bank procedures *updated customer regarding pending claims *Experienced with various systems, including Oscar, Model, COIN, Image Document Direct, Vector, VROL and MC. *thorough knowledge of VISA and/or MasterCard Regulations for Fraud and Non fraud cases, inside and outside of the USA

Quality Assurance Auditor

Eclipse in Action

Nov 2009 - Mar 2011 (1 year 5 months)

Responsible for ensuring collection phone service met the standards of quality: reliability, usability and performance. *develop, recommend and monitor corrective and preventive actions *evaluate audit findings and implement appropriate corrective actions *assure ongoing compliance with quality and industry regulatory requirements

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Team Manager

Datascension Inc

Mar 2003 - Nov 2008 (5 years 9 months)

Responsible for day-to-day activities and guidance of the team members. Made sure all members understood the team objective and worked together to achieve it. *prepared reports based on inbound/outbound sales data, *made sure all business KPI's were met as per client requests, *maintained up-to-date knowledge of industry developments and involvement in networks; *monitored random calls to improve quality, minimize errors and track operative performance; *reviewed the performance of members, identifying training needs and planning training sessions; *handled the most complex customer complaints or inquiries *organised staffing, including shift patterns and the number of staff required to meet business needs.

I

Manager

InCall International Datascension

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