Emily Alejandra Gonzalez Romagosa
About
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Advertising professional
Cundinamarca, Colombia
Résumé
Jobs
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- ASenior customer service managerAcel Dealer Services, LLCMar 2018 - Current (8 years 2 months)- Lead a group of more than 35 automotive technicians. - Supervise that the stores (more than 500+) distributed throughout the USA, use the equipment appropriately and that they are up to date in terms of parts and software. - Contact new clients and offer services.
- SRegional sales managerSoltecindJan 2018 - Jan 2019 (1 year 1 month)- Define and develop launch strategies of the new company in the Colombian market. Participate in training programs in partnership with experts distributors. - Direct and manage the business opportunities that occur in alliances, taking into account the market niches. Affiliation to the associations within the sector obtaining updated information and generating effective links with potential clients. - Logistic participation in related fairs for potential customers. Follow-up and control of all market penetration strategies. 100% growth in the first 6 months.
Customer care coordinatorKaplanJan 2017 - Dec 2017 (1 year)- Advice to clients on immigration processes and sale of courses abroad. - Direct and constant communication with schools WW - Complaints management.- Customer service managerSWAROVSKINov 2015 - Nov 2016 (1 year 1 month)- Keep accurate records of customer conversations via phone, email, or chat. - Handle complaints or any incident related to online shopping. - Resolution of more than 100 cases a day.
- Senior program coordinatorEFMar 2012 - Mar 2014 (2 years 1 month)- Increase in course sales of more than 200% in the program during that period. - Development of marketing and sales strategy. - Responsible for the training of CRM team, satellite offices, and agents.
- Assistant general manager marketingEFFeb 2010 - Mar 2012 (2 years 2 months)- Support the company in the implementation of its marketing campaigns.n Promote, organize and attend company events. - Provide advice to the company on what to do and develop a marketing plan accordingly. - Update company´s Twitter and Facebook with news and developments.
Education
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- Advertising professionalInstituto Universitario Nuevas ProfesionesJan 2011 - Dec 2014 (4 years)After graduation I have always worked with customer service, it is my passion to provide customers with solutions and a great service.