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Emily Diaz

About

Detail

Recruiter
Orlando, Florida, United States

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • AMS
    PERFORMANCE MANAGER
    AMS
    Mar 2023 - Dec 2023 (10 months)
    Analyze the Client Services Team's delivery against key performance metrics Ensure Contractual SLAs are met Driving continuous improvement and productivity through reporting analysis Track account KPIs and analyze data to identify trends and issues Evaluate compliance risks associated with operational performance Review and create financial forecast Accountable to invoicing activity, maintain audit process Participate in SLA management reviews
  • AMS
    CLIENT SERVICES MANAGER
    AMS
    May 2022 - Mar 2023 (11 months)
    Managed a team of over 70 recruiters and admins by providing direction and continuous feedback Coach and support team members to help them meet departmental goals Build strong communication between hiring managers and team to strengthen relationships Ensure data accuracy, review, and analyze data to drive team performance Support and manage implementation of changes Resolve complex client problems or disputes in a professional manner Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement Develop a strategy to achieve demanding targets, SLAs and deadlines
  • Cielo
    DELIVERY LEADER – RECRUITMENT
    Cielo
    Jul 2015 - Apr 2023 (7 years 10 months)
    Managed a team of up to 15 Participate in ABR & QBR meetings Facilitate weekly client meetings with Senior Stakeholders Use Tableau to assign reqs to team Coaching new team members Attend weekly Leadership calls to share ideas for team improvement Manage escalations
  • PeopleScout
    SR. RECRUITER
    PeopleScout
    Jun 2013 - Jul 2015 (2 years 2 months)
    Recruited for McKesson -Pharmaceutical Warehouse Interviewed applicants and scheduled interviews Identified opportunities to strengthen job descriptions by ensuring to stay abreast of industry terms and trends Responsible for weekly reports Led a team of Recruiters on Lowes team for special project in Florida Region Recruited for Sales, Project Management and Home Designs Designed, developed and implemented innovative sourcing strategies using diversity and inclusion best practices - extensive knowledge of developing and executing business specific sourcing strategies Traveled weekly to meet with Division Managers Worked closely with Recruiting Managers to ensure team success