Client Service & Operations Associate
Vision Capital Management, Inc.
Mar 2017 - May 2022 (5 years 3 months)
Supported Client Relationship team with prospecting, onboarding, and client management. Served as the primary custodian knowledge base (Charles Schwab, Fidelity Investments, TD Ameritrade) and contact for VCM. Established and maintained taxable and retirement accounts. Oversaw the processing of estates, including distribution, tax withholding, correspondence with charitable organization beneficiaries, etc. Demonstrated digital platforms to clients both in-person and virtually, including walkthroughs of how to navigate dashboards, report generators, document-sharing, and other features to ensure effective usage. Highlights include, but not limited to:
- Onboarded HNW and UHNW clients, including coordinating with outside accounting and legal