IT Technician Level 1
Intelligent Technical Solutions
Nov 2023 - Current (2 years 9 months)
Diagnose and troubleshoot technical issues via inbound calls and remote support Handle hardware/software issues (Windows, Mac, MS Office, printers, M365, servers, firewalls, VPN, AD, Endpoint Security) Coordinate with third-party vendors, manage after-hours tasks, and perform proactive maintenance (backups, patching, audits, reports)