Emilio Villanueva

Pre-Authorization and Revenue Cycle Management, revenue analyst, project management specialist, implementation.

Impact Advisors

Feb 2023 - Current (3 years 6 months)

• Authorization Management: Generated authorizations for procedures and surgeries, ensuring compliance with necessary requirements. • Process Optimization: Implemented and optimized processes to enhance efficiency in account management. • Client Communication: Maintained direct contact with clients for updates and new requirements, ensuring effective communication. • Database Maintenance: Performed database maintenance, ensuring the accuracy and availability of information. • Account Adjustments: Made adjustments to patient accounts, managed payment postings, disputed charges, and followed up on accounts, achieving positive feedback and total client satisfaction at the closure of each project.

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Data Migration and Cleaning Specialist

Optumus MX.

Feb 2023 - Dec 2023 (11 months)

• Data Management: Conducted data cleaning and migration, ensuring the required quality for the project. • Process Development: Developed and implemented processes to guarantee quality standards. • Training: Trained new employees on procedures and tools used. • Team Collaboration: Collaborated with the team to achieve weekly goals, fostering a cooperative environment.

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Agent and Trainer

WellCare Insurance

Aug 2021 - Nov 2022 (1 year 4 months)

• Customer Service: Provided a warm welcome to new policyholders, guiding them in understanding their benefits and options within each plan. Coordinated appointments with doctors, specialists, and transportation services, as well as assistance in rehabilitation and guidance on medical prescriptions. • Training and Development: Developed and delivered training programs for new agents, setting clear expectations regarding their roles and responsibilities. Instructed on the fundamentals of the insurance system and the healthcare system in the U.S., in addition to certifying agents in compliance with HIPAA regulations and internal protocols.

Assistant Manager

Starbucks

Aug 2015 - Mar 2019 (3 years 8 months)

• Training and Development: Started as a certified barista and quickly advanced to barista trainer, onboarding new hires on the Starbucks experience, routines, and brand standards until October 2016. • Branch Supervision: Transitioned to branch supervisor, responsible for hiring and building teams with the ideal profile to deliver an excellent Starbucks experience. Managed inventory control, implemented sales and expense strategies, and monitored action plans to ensure business profitability. • Assistant Manager Role: In my final role as assistant branch manager, I generated and interpreted reports, including KPIs, developed sales strategies, conducted internal audits, and maintained customer relationships to ensure satisfaction and rete

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Branch Manager

Max photo group

Apr 2014 - Aug 2015 (1 year 5 months)

• Operations Supervision: Oversaw daily branch operations, ensuring optimal quality control. • Event Planning: Planned and executed events for 150 to 600 people, coordinating all logistical details. • Staff Management: Managed personnel and production lines, optimizing team performance. • Relationship Building: Fostered strong relationships with suppliers and clients, ensuring effective communication. • Reporting and Process Development: Created revenue reports and developed processes to increase income, as well as implemented loss and inventory control measures.

Emilio Villanueva

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