Emilio Vázquez Campos

C

Gerente de alberca y playa

Catalonia Costa mujeres

Nov 2025 - Apr 2026 (6 months)

• Ensure complete guest satisfaction during their pool and beach experience. • Control maintenance and cleanliness of equipment and facilities. • Task planning and scheduling of inspections and preventive maintenance. • Organization of shifts and supervision of staff duties. • Monitoring of KPI indicators. • Preparation of reports for management. • Ensure compliance with internal procedures and health & safety standards (HS Consulting, Cristal). • Development of strategies to optimize operational performance and improve processes. • Supervision of opening and closing shifts and proper system registration. • Ensure quality standards based on established percentages. • Identification and resolution of operational department issues. • Guest co

E

Front Desk Supervisor

Excellence Riviera Cancún

Feb 2024 - Nov 2025 (1 year 10 months)

• Guest reception with professional service, ensuring full satisfaction during check-in and check-out. • Organization and supervision of schedules and appointment management. • Telephone assistance and call screening. • Management of orders and reception of workplace deliveries. • Reception, classification, and distribution of correspondence. • Invoice management and basic accounting tasks. • Payment processing and invoicing. • Management and updating of the customer database. • Handling guest inquiries and areas of opportunity to ensure a pleasant stay. • Recording stay payments, issuing invoices, and controlling accounting documentation. • Reservation management, always providing quality service. • Providing guests with information about

E

Imperial Butler

Excellence Collection

Apr 2023 - Feb 2024 (11 months)

• Responsible for ensuring follow-up on all guest needs during their stay. • Coordination of guest activities with involved departments. • Highly personalized and efficient service with strong attention to detail. • Preparation of welcome amenities and special items such as beverages. • Guest reception upon arrival and assistance with room accommodation. • Review of VIP guest lists and relevant events to anticipate needs. • Management of guest check-in and check-out. • Providing information about hotel services. • Attention to all requests and areas of opportunity.

E

Bellman

Excellence Collection

Nov 2020 - Apr 2023 (2 years 6 months)

• Care and control of luggage security and integrity. • Transportation of luggage to and from guest rooms or vehicles. • Welcoming guests and tagging luggage when necessary. • Escorting guests to rooms and explaining room features and services. • Maintaining order and cleanliness in reception areas. • Valet parking and vehicle transfer. • Friendly assistance and handling of special guest requests. • Luggage storage and control. • Providing information about hotel services.

E

Pool Concierge

Excellence Collection

Feb 2019 - Nov 2020 (1 year 10 months)

• Friendly guest service, taking orders and providing recommendations. • Support in all guest service-related processes. • Conflict management. • Guest communication through various contact channels. • Application of standardized guest service procedures. • Beach decorations. • Amenity delivery. • VIP guest follow-up.

E

Room Service Waiter

Excellence Collection

Nov 2017 - Feb 2020 (2 years 4 months)

• Tray handling for food and beverage delivery and collection. • Communication of guest requests to kitchen and bar. • Table setup with linens, cutlery, and glassware. • Cleaning tables and restocking dishware and glassware after service. • Participation in weddings and banquets. • Delivery of in-room amenities and special requests. • Inventory management.

Emilio Vázquez Campos

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