Emilio Javier Ramírez García ITSM Consultant / Scrum Master

ITSM PROCESS SPECIALIST

SOFTTEK

Mar 2022 - Current (4 years 1 month)

• Service management and Project management consultancy and operations for several customers: • A Federal Telecomunications Agency (México) • A Global major retailer (Mexico) • A Global textile manufacturer (Mexico) • A Regional airline (USA) • An international producer and marketer of beverages (USA) • A Global Development Bank (USA) • A National Bank (USA) • A Global reward program management (USA) • A Global logistics operator (Canada) • A National energy investment fund (Mexico) • INDEPENDENT CONSULTANT IT Service Management, IT Project Management, IT Governance & Information Security Consultancy

T

Deputy Director of Cloud Services, Quality and IT Service Management

Teledinámica México S.A de C.V

Apr 2017 - Jun 2018 (1 year 3 months)

Voice, Data & Video Solutions. • Deputy Director of Cloud Services, Quality and IT Service Management. • Cloud services design • ISO 9001:2015 & ISO 20000-1:2015 process adoption and certification • Structuring and operation of internal IT Service Management department

Project Consultant

Helicon

Oct 2016 - Mar 2017 (6 months)

Software Development OCTOBER 2016 – MARCH 2017 MONTERREY, MEXICO • Project Consultant • Support in the adoption of SCRUM framework • Gathering of functional requirements for software development projects

X

Operations Director - Project Manager

Xpertis

Jan 2016 - Sep 2016 (9 months)

• Web services department direction • XPERTIS www.xpertis.com Integral solutions for IT Service Management & Project Management

A

Associate Consulting Director

ATENOS CONSULTING & SERVICES

Apr 2013 - Dec 2015 (2 years 9 months)

• Teletón • Puerto Terrestre Los Andes • Presidencia de Chile • Ministerio de Relaciones Exteriores • Empresas Transoceánica • AGUNSA • Dirección de Bibliotecas, Archivos y Museos de Chile • La Araucana • Servicio Agrícola y Ganadero de Chile • Servicio Electoral de Chile • KDM • ATENOS CONSULTING & SERVICES www.atenos.com IT Project Management, IT Service Management and Human Capital

P

PMO Director

May 2011 - Mar 2013 (1 year 11 months)

• Implementation and operation of Project Management Office (PMO) for Banco Santander Chile, leading a team of 25 Project Managers with a portfolio of 115 IT projects.

Software Development Projects

Danilo Black

Mar 2005 - May 2010 (5 years 3 months)

IT Solutions Provider. MARCH 2005 - MAY 2010 MONTERREY, MEXICO • Technical pre-sales of IT solutions for strategic accounts: • Axtel • Government of Nuevo León State • Autonomous University of Nuevo León • Software Development Projects Director • Ministry of Agriculture and Rural Development • DANILOBLACK www.daniloblack.com Electronic Media Consulting Firm.

G

Chief Technology Officer

Government of the State of Tamaulipas

Apr 2000 - Dec 2000 (9 months)

• Director of Web Development • Televisa • Letras Libres • GOVERNMENT OF THE STATE OF TAMAULIPAS www.tamaulipas.gob.mx Public administration

Director of Internet Services

Danilo Black

Feb 1999 - Apr 2000 (1 year 3 months)

Electronic Media Consulting Firm.

F

Corporate Webmaster

FINANCIERO Financial Services

Feb 1996 - Mar 1997 (1 year 2 months)

Webmaster

Grupo Reforma

Apr 1995 - Jan 1996 (10 months)

• Graphic co-editor • Web Developer

(

Web & multimedia Developer

(Autonomous University of

Nov 1994 - Mar 1995 (5 months)

Higher education

W

Webmaster

Oct 1993 - Feb 2024 (30 years 5 months)

• Web & multimedia Developer • Apple Macintosh user support and training

D

Media Consulting Firm

Danilo Design Groupº

IT Services Global Consultancy firm

SOFTTEK

Emilio Javier Ramírez García

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