Emiliano González Ramos

Emiliano González Ramos

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Contact Center Operations Supervisor
Ciudad de México, Mexico

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Résumé


Jobs verified_user 0% verified
  • Impact Advisors
    Contact Center Team Lead
    Impact Advisors
    Mar 2024 - Dec 2025 (1 year 10 months)
    Supported administrative and operational processes in a regulated healthcare environment. Coordinated schedules, documentation, internal communications across teams through dedicated EHR. Track of performance and KPIS, improving team accuracy by over 75% through quality controls, and protocol restructure.
  • TTEC
    Subject Matter Expert
    TTEC
    Apr 2021 - Mar 2024 (3 years)
    Managed and documented requests with accuracy and professionalism. Supported team operations and reinforced procedures. Maintained detailed records in CRM systems and supported service quality initiatives.
  • freelance
    Audiovisual Support for Corporate Events - AV technician
    freelance
    Jul 2017 - Mar 2020 (2 years 9 months)
    Supported corporate meetings and conferences, coordinating logistics and room setup. Collaborated with internal teams and external vendors to ensure smooth execution
Education verified_user 0% verified
  • Universidad Autónoma Metropolitana
    Industrial Design
    Universidad Autónoma Metropolitana
    May 2018 - Jan 2023 (4 years 9 months)
    Incomplete Coursework completed toward Bachelor's degree.
  • C
    Bachillerato
    CEDART
    Jan 2014 - Jan 2017 (3 years 1 month)
    Official High school diploma.
Projects (professional or personal) verified_user 0% verified
  • P
    Personal renovation
    Apr 2020 - Dec 2020 (9 months)
    In house renovation. Floor plan and design, building and construction of an Aerial dance hall. Designed to be 8 meters tall and support the height of more than 8 dancers at the time.
  • a
    Renovation of military textile factory
    armada de México
    May 2019 - Aug 2019 (4 months)
    Collaboration with my university to be part of the design of the renovation of 3 buildings for the military textile factory.