Emilian Mizgan Sr. Tehnical Specialist

Senior Technical Specialist

NTT Ltd

Jun 2022 - Current (4 years 2 months)

Applying subject expertise in evaluating business operations and processes. Identifying areas where technical solutions would improve business performance. Consulting across business operations, providing mentorship, and contributing specialized knowledge. Recommending technical solutions and determining software development requirements. Providing subject expertise and guidance to IT developers during the software development life cycle. Overseeing the development, testing, and implementation of technical solutions. Determining whether technical solutions meet defined requirements. Verifying technical reference information, including user guides, training manuals, and system requirements. Ensuring accurate representation of expertise prior

Senior Technical Specialist

NTT DATA

Jun 2022 - Current (4 years 2 months)

Own end-to-end process delivery — evaluating operational workflows and coordinating with cross-functional teams to implement improvements. Act as key point of contact across business and technical stakeholders, resolving queries and ensuring requirements are clearly documented and met. Support the full request lifecycle from requirements gathering through testing, verification, and implementation, ensuring accuracy before rollout. Create and maintain detailed process documentation — guides, manuals, and requirement records — to support consistency and compliance. Maintain data accuracy across internal systems, monitoring for errors and ensuring records remain secure and compliant. Analyze weekly performance and SLA compliance data, identify

Senior Technical Specialist

Honeywell Technologies

Apr 2019 - Nov 2021 (2 years 8 months)

Owned end-to-end case resolution for a portfolio of enterprise clients, managing each request from intake through final resolution. Served as the central point of contact on the Support help desk (hotline & email), directly resolving client queries and escalations. Maintained accurate, auditable case records in Salesforce (SFDC), ensuring data integrity for reporting and escalation tracking. Coordinated with Development and Project Management teams to relay structured feedback and drive product/process improvements. Supported quality and compliance checks by validating releases and product updates prior to client-facing deployment. Systems used: Salesforce (SFDC), networking fundamentals, Tools 8000, Adpro, CCLite.

Sr Technical Specialist

Honeywell

Apr 2019 - Nov 2021 (2 years 8 months)

Providing Level technical support for core Fire and Video systems, providing answers and solutions related to the product portfolio (Esser for Fire and Heitel and Xtralis for Video). Converge of Technical Support Help desk(hotline & e-mail). Resolving customer issue and providing technical support and client consulting. Check product problems Registering problems reported in Salesforce(SFDC) Escalating problems to Development Team, encountered issues for products Sending feedback about product improvements to sale support , supervisors and project manager Firmware Tester for Video Software AdproXtralis

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Service Desk Analyst

Wipro Technologies SRL

Aug 2018 - Apr 2021 (2 years 9 months)

Managed end-to-end request handling across multiple channels (web, email, chat, phone), categorizing and prioritizing each case. Maintained accurate records and updated status in Remedy/ACD, ensuring reliable data for reporting and stakeholder visibility. Conducted quality audits and mentored new team members, training them on process standards and compliance requirements. Prepared MIS reports and identified process/volume trends, proactively flagging issues to leadership before they escalated. Owned client escalations end-to-end, coordinating with other teams to ensure timely, compliant resolution. Continuously evaluated and recommended process improvements to enhance service quality and efficiency.

IT Support Specialist

Wipro

Aug 2018 - Apr 2019 (9 months)

Responsabilities: - Providing technical support, answering support queries via Web, email, Chat and phone; - Identifying the issue and categorizing/ prioritize the incident; - Referring KB for workaround /resolution and attempting resolution; - Ticket reassignment to PRG's if ticket unresolved by L1/L2 - Routing /chasing of tickets with other PRG's; - Recording trend of calls and identifying outages proactively; - Recording/ Updating the outage /bulletin message in Remedy /ACD based on the status update received by the PRG; - Identifying the trend of calls /tickets and highlighting it to TL/ SDM as applicable for outage confirmation; - Conducting Audits and Mentor L1 Team Members; Training the L1 team on the process / top issues; - Ability

Technical Support Specialist

Ubisoft

Sep 2017 - Jul 2018 (11 months)

Responsabilities: - Handling native language customer contacts, responding to incoming phone calls and written correspondence; - Problem-solving and reacting to customer situations; - Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution; - Looking at opportunities to make changes and improve the processes where possible

Technical Support Representative

Ubisoft

Sep 2017 - Jun 2018 (10 months)

Handled native-language customer support via phone and written correspondence, resolving technical issues and building action plans for complex cases. Identified process improvement opportunities and implemented changes to streamline support workflows.

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Customer Support Representative

Lead Capital Market

Jun 2016 - Aug 2017 (1 year 3 months)

Managed client communication across phone, email, and live chat, resolving inquiries and logging all interactions. Supported new clients through the account-opening process and advised on products and platform use.

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Backoffice Employee

Lead Capital Markets

Jun 2016 - Aug 2017 (1 year 3 months)

Servicii financiare de tranzactionare licenatiate de CySec Primirea si transmiterea ordinelor privind unu sau mai multe instrumente financiare Executarea ordinelor in numele clientilor Tranzactionarea pe cont propriu Pastrarea in siguranta si administarea instrumentelor financiare in contul clientilor ,inclusiv custodia Acordarea de credite sau imprumuturi unui investitor, pentru a-i permite acestuia efectuarea unei tranzactii cu unul sau mai multe instrumente financiare, in cazul in care firma care acorda creditul sau imprumutul este implicat in tranzactie Servicii de schimb valutar in legatura cu activitatile de servicii de investitii prestate

Curier

DHL

Aug 2015 - May 2016 (10 months)

Transportul documentelor si a corespondentei, primirea, inregistrarea si repartizarea corespondentei in interiorul societatii Ridicarea si expedierea corespondentei la destinatari Inregistrarea hotararilor si deciziilor luate de conducere Aplicarea stampilei si repartizarea acestora la compartimentele firmei, tehnoredactarea documentelor

Backoffice Representative

Vodafone

Jun 2014 - Jul 2015 (1 year 2 months)

Coordonarea si gestionarea liniei de abonamente Vodafone Germania Solutionarea fiecarei reclamatii scrise a abonatilor Vodafone Rezilierea abonamentelor Preluarea abonamentelor Calculul ratelor la facturile neachitate Administrarea conturilor abonatilor Vodafone

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Supraveghetor linie imbuteliere

Horst Neger Gmbh

Jun 2013 - Apr 2014 (11 months)

Operarea liniei de imbuteliere Producerea volumului planificat (cantitativ si calitativ) cu utilizarea eficienta a materiilor prime, produselor intermediare si utilitatilor in conformitate cu cerintele de calitate, mediu, siguranta alimentara, sanatate si securitate in munca

Emilian Mizgan

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