Emerson L. Duran

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Marketing Consulting Manager

Compliance Savvy UK

Apr 2025 - Current (1 year 4 months)

• Directed paid advertising across Meta Ads, LinkedIn Ads, and Google Ads — optimising targeting, creative performance, and budgets to maximise lead quality and ROI • Orchestrated a Speed-to-Lead multichannel pipeline using Apollo.io, LinkedIn Sales Navigator, cold calling, and WhatsApp to accelerate prospect-to-client conversion • Produced content-led nurture assets — infographics, case studies, and compliance guides — that educated enterprise buyers and shortened complex B2B sales cycles • Championed AI governance campaigns aligned to GDPR, ISO 27001, HIPAA, and the EU AI Act, reaching high-value decision-makers in regulated industries • Coached team members on outreach performance, maintained accountability metrics, and reported campaign

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Sales Executive

Ollins Solutions Singapore

Feb 2025 - Apr 2025 (3 months)

• Prospected and qualified high-value leads across diverse industries using market intelligence and data-driven targeting • Executed multichannel outreach combining email marketing, cold calling, and relationship-building to consistently exceed monthly acquisition targets • Managed full sales cycle from initial contact to close — nurturing both new prospects and existing client relationships

C

Leads & Influencer Manager / Social Media Manager

Craftamo UK

Sep 2023 - Current (2 years 11 months)

• Spearheaded influencer discovery and qualification via Heepsy and LinkedIn Sales Navigator — onboarding top-tier creators segmented by niche, audience size, and market • Managed full influencer campaign lifecycle: outreach, negotiation, creative brief delivery, product coordination, and post-campaign performance analysis • Directed social media content strategy and community management across Facebook, Instagram, and TikTok — driving consistent engagement and brand awareness growth • Executed paid media campaigns across Meta Ads, TikTok Ads, and Google Ads — optimising creatives, targeting, and budgets to maximise ROAS • Produced data-driven influencer performance reports tracking engagement rates, reach, and ROI to guide future campaign

C

Subject Matter Expert / Admin / Customer Care Representative

Carelon Global Solutions (AnthemElevance Health)

Jul 2021 - Apr 2025 (3 years 10 months)

• Delivered accurate, regulation-aligned information on medical policies, eligibility, benefits, and claims to members, providers, and healthcare professionals • Composed formal determination letters for appeals and denied claims — requiring precision, legal compliance, and empathetic communication • Achieved 100% Top Quality scores and ranked as top performer in First Call Resolution (FCR) and CSAT benchmarks • Contributed to internal process improvements that enhanced team efficiency and client satisfaction • Certified across 40+ international compliance, healthcare data, HIPAA, and anti-discrimination training programmes

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Marketing Manager / Media Buyer

Arielle's Mirror Supply

Feb 2021 - Apr 2025 (4 years 3 months)

• Built and scaled social media presence across Facebook, Instagram, and TikTok — growing an engaged community of 12,500+ followers with a 94% customer recommendation rate • Planned and executed Meta Ads and TikTok Ads campaigns — managing media buying budgets, negotiating ad placements, and optimising bidding strategies to improve CTR, CPL, and ROAS • Developed content calendars, promotional campaigns, and product launch assets in partnership with the design team • Conducted competitor and trend analysis to identify market opportunities and continuously refine campaign positioning • Integrated ChatGPT to generate ad copy variations, social media captions, influencer outreach templates, and content calendars • Utilized Canva to build brand-

International Sales Customer Service Representative

Concentrix

Nov 2020 - May 2021 (7 months)

• Handled high-volume inbound sales and customer service for US and Canadian markets across beauty, lifestyle, baby, and kitchen product categories • Consistently exceeded performance metrics — earning recognition as a top team performer in FCR and quality scores

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