Emer Jerico Martin

Emer Jerico Martin

About

Detail

Quality @ Tala
Quezon City, Metro Manila, Philippines
Contact Emer regarding: 
work
Full-time jobs
Starting at USD700/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Tala
    Quality Assurance Specialist
    Tala
    Jul 2025 - Current (1 year 4 months)
  • Financial Times
    Insights and Process Analyst
    Financial Times
    Mar 2024 - Jul 2025 (1 year 5 months)
  • Curated
    Brand Clinics Assistant
    Curated
    Sep 2023 - Feb 2024 (6 months)
    Meticulously curates brand information, oversees correspondence progress, and excels in schedule coordination with superior organizational skills. Tracks attendance, evaluates quizzes, manages Guru cards, and demonstrates summarization expertise by distilling diverse data into comprehensive summaries for informed decision-making.
  • Curated
    Compliance Lead
    Curated
    Jul 2023 - Mar 2024 (9 months)
    Lead and drive quality control initiatives to increase CSAT and NPS, oversee team collaboration, and provide expert guidance and training for optimal performance in a cross-functional environment. Proactively manage resources, ensure compliance with standards, and steer projects to fruition with a focus on process optimization and operational efficiency.
  • Curated
    Compliance Analyst
    Curated
    Jun 2022 - Jul 2023 (1 year 2 months)
    Dedicatedly oversees the enhancement of customer satisfaction through meticulous review of surveys, providing insightful process improvement recommendations for continuous refinement.
  • TELUS International Philippines
    Operations Team Lead
    TELUS International Philippines
    Feb 2022 - Jun 2022 (5 months)
    Effectively manages and oversees team activities, ensuring alignment with company and client standards, and emphasizing a commitment to excellence in service delivery. Vigilantly monitors team members' performance, engages in data-driven decision-making, and leads optimized call center operations. Conducts timely performance cycle management, establishes and supports goal achievement, and provides constructive feedback to cultivate a culture of continuous improvement.
  • Uber
    Service Quality, Risk, and Compliance Specialist II (Global U4B)
    Uber
    Sep 2021 - Feb 2022 (6 months)
    Instrumental in advancing Uber's commitment to delivering world-class customer support by proactively identifying opportunities and strengths through contact review. Acted as the source of truth to partner BPOs regarding gray areas and process opportunities observed from analysis.
  • Everise
    Quality Analyst
    Everise
    Jun 2021 - Sep 2021 (4 months)
    Instrumental in furthering Amazon's mission of delivering world-class customer support by diligently identifying areas of opportunity and strength through contact review.
  • Uber
    Service Quality, Risk and Compliance Specialist II (US&C)
    Uber
    Oct 2018 - Jan 2020 (1 year 4 months)
    Instrumental in advancing Uber's commitment to delivering world-class customer support by proactively identifying opportunities and strengths through contact review. Acted as the source of truth to partner BPOs regarding gray areas and process opportunities observed from analysis.
  • Sterling
    Verifications Specialist
    Sterling
    Jul 2017 - Sep 2018 (1 year 3 months)
    In the role of Employment and Education Verification Specialist, meticulously conducts verification processes for U.K. applicants through comprehensive phone and email interactions, ensuring accuracy and reliability of information. Conscientiously updates the database with verified details to uphold data integrity standards.
  • TaskUs Philippines
    Customer Service Team Lead
    TaskUs Philippines
    Mar 2016 - May 2017 (1 year 3 months)
    Orchestrates strategic team management, overseeing day-to-day planning and operational excellence to achieve sales targets. Actively engages in coaching, feedback, and performance appraisal, contributes to talent acquisition, serves as a communication hub, and plays a key role in strategic decision-making and training adjustments for optimal business outcomes.
  • TaskUs Philippines
    Email Support Representative
    TaskUs Philippines
    Jun 2015 - Mar 2016 (10 months)
    Delivers accurate and timely responses to rider and driver concerns, ensuring a seamless customer service experience. Consistently surpasses daily metrics, actively engages in coaching for personal and professional development, and provides constructive feedback in team meetings to foster a collaborative and supportive environment.
  • Acquire BPO
    Customer Service Representative
    Acquire BPO
    Mar 2015 - Jun 2015 (4 months)
    Delivers accurate billing support via phone, upholding high financial customer service standards. Consistently achieves daily metrics, actively engages in coaching for personal and professional development, and contributes to a collaborative team environment. Additionally, handles special requests and billing concerns through email, demonstrating adaptability and a comprehensive approach to customer service.
  • Alta Resources
    Customer Service Representative
    Alta Resources
    Dec 2014 - Mar 2015 (4 months)
    Diligently acquires accurate information from new and renewing healthcare customers, showcasing a commitment to delivering exceptional customer service.
Education verified_user 0% verified
  • National University PH
    Marketing/Marketing Management, General
    National University PH
    Jan 2020 - Dec 2020 (1 year)
  • Jose Rizal University
    Bachelor of Science - BS, Accountancy
    Jose Rizal University
    Jan 2019 - Dec 2019 (1 year)
  • Adamson University
    Electrical and Electronics Engineering
    Adamson University
    Jan 2012 - Dec 2013 (2 years)