Ernesto Maury Velez

Ernesto Maury Velez  new_releases

About

Detail

Entry Level Software Developer
Bogota D.C., Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • CSG
    Technical Support Analyst Level II
    CSG
    Jan 2020 - Current (5 years 10 months)
    - Troubleshooting issues and errors found by clients in production environment. - Analysis in server and SQL Oracle database. - Ensure compliance with SLAs and OLAs.
  • CSG
    Product Support Analyst
    CSG
    Sep 2019 - Jan 2020 (5 months)
    - Providing first level support for company applications, and events monitoring. - Following up on support issues, which include liaising with both the customer as well as Level 2 and Business Operation team.
  • Schlumberger
    Service Desk Analyst
    Schlumberger
    Mar 2012 - Jul 2018 (6 years 5 months)
    - Providing first level support through calls, emails, chats, and handling the resulting incidents or Service Requests, using the incident management tool and request fulfillment processes, in line with Service Desk objectives.
  • Concentrix
    Bilingual Technical Support Representative
    Concentrix
    Feb 2011 - Dec 2011 (11 months)
    - U-Verse AT&T Account, assisting customers on phone, internet, and TV issues. Cross-selling.
  • A
    Bilingual Agent
    Avanza Call Center
    May 2010 - Feb 2011 (10 months)
    - Customer service, airline tickets booking.
  • P
    Store Manager
    Perfiles Ltda- Wao Jewerly
    Dec 2008 - Nov 2009 (1 year)
    - Supervising employees with their daily work requirements. Sales, inventory, and cash handling
  • Bilateral Call Center
    Bilingual Agent
    Bilateral Call Center
    Dec 2006 - Nov 2008 (2 years)
    - Assisting international clients, care of inquiries, complaints and claims handling, sales of products and services.
Education verified_user 0% verified
  • Universidad del Norte
    Bachelor of Science in Business Administration
    Universidad del Norte
    Feb 1992 - Nov 1997 (5 years 10 months)
Publications verified_user 0% verified
  • L
    Learning Linux Command Line, Linkedin, Sep 2019
  • I
    ITIL Foundations v4 Course and Certification, CCTI, November 2019
  • L
    Learning Vi, Linkedin, Sep 2019
  • M
    MisionTIC 2022, April 2022 – Current: Fundamentos de programación - Programación Desarrollo
  • S
    SQL Tutorial, https://www.w3schools.com/, CS50 Harvard Computer Science, edx