• Highly motivated, analytical problem solver with excellent interpersonal skills. • Approach responsibilities with a sense of urgency, work well under pressure and change. • Creative troubleshooter with ability to successfully handle multiple priorities and administrative duties. • Meticulous attention to detail. • Fast and aggressive learning skills.
Timeline
work
Job
school
Education
Résumé
Jobs
verified_user
0% verified
Technical Support Analyst Level II
CSG
Jan 2020 - Current(5 years 10 months)
- Troubleshooting issues and errors found by clients in production environment.
- Analysis in server and SQL Oracle database.
- Ensure compliance with SLAs and OLAs.
Product Support Analyst
CSG
Sep 2019 - Jan 2020(5 months)
- Providing first level support for company applications, and events monitoring.
- Following up on support issues, which include liaising with both the customer as well as Level 2 and Business Operation team.
Service Desk Analyst
Schlumberger
Mar 2012 - Jul 2018(6 years 5 months)
- Providing first level support through calls, emails, chats, and handling the resulting incidents or Service Requests, using the incident management tool and request fulfillment processes, in line with Service Desk objectives.
Bilingual Technical Support Representative
Concentrix
Feb 2011 - Dec 2011(11 months)
- U-Verse AT&T Account, assisting customers on phone, internet, and TV issues. Cross-selling.
A
Bilingual Agent
Avanza Call Center
May 2010 - Feb 2011(10 months)
- Customer service, airline tickets booking.
P
Store Manager
Perfiles Ltda- Wao Jewerly
Dec 2008 - Nov 2009(1 year)
- Supervising employees with their daily work requirements. Sales, inventory, and cash handling
Bilingual Agent
Bilateral Call Center
Dec 2006 - Nov 2008(2 years)
- Assisting international clients, care of inquiries, complaints and claims handling, sales of products and services.
Education
verified_user
0% verified
Bachelor of Science in Business Administration
Universidad del Norte
Feb 1992 - Nov 1997(5 years 10 months)
Publications
verified_user
0% verified
L
Learning Linux Command Line, Linkedin, Sep 2019
I
ITIL Foundations v4 Course and Certification, CCTI, November 2019
L
Learning Vi, Linkedin, Sep 2019
M
MisionTIC 2022, April 2022 – Current: Fundamentos de programación - Programación Desarrollo