Emanuel Venegas Solis IT Infrastructure and Change Management Specialist

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IT Infrastructure & Change Management Specialist

TCS - Tata Consultancy Services

Jun 2025 - Current (1 year 5 months)

Manage the end-to-end ITIL Change Management lifecycle in ServiceNow, including creation, review,
acceptance, scheduling, implementation, and closure of change tasks within controlled enterprise procedures.
• Provide first-level support and triage for high-severity production incidents, coordinating internal teams and
vendors to restore critical services within SLA targets and escalating to higher tiers when required.
• Administer and monitor enterprise IT infrastructure across networks, servers, and storage, performing regular
health checks to ensure availability and operational continuity.
• Use enterprise monitoring tools to track infrastructure and link health in real time, enabling early detection,
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Especialista de Soporte IT

ORBE

Nov 2023 - Nov 2024 (1 year 1 month)

Como especialista de soporte técnico, estuve encargado de la resolución de problemas técnicos complejos, especialmente relacionados con aplicativos internos de la empresa. Esto implico diagnosticar y solucionar incidencias de software de manera efectiva, minimizando tiempos de inactividad y optimizando la productividad de los usuarios.

OPERARIO TECNICO DE MANOFACTURA

Infotree

Jul 2022 - Nov 2023 (1 year 5 months)

| 4 - 7 - 2022 / 1 - 11 - 2023 • Fui un parte del equipo de producción, contribuyendo a la fabricación de productos de alta calidad de manera eficiente y segura. Mi rol implica la operación de maquinaria y equipo especializado, el seguimiento de procedimientos de producción, la inspección de productos terminados y la resolución de problemas en tiempo real para garantizar que se cumplan los estándares de calidad. Además, colaboro con mis compañeros y supervisores para mantener un flujo de trabaj

TECNICO INFORMATICO

SIT

Dec 2020 - Jul 2022 (1 year 8 months)

IT Infrastructure and Change Management Specialist with 5+ years of experience supporting critical enterprise
environments. Skilled in ITIL-aligned Change Management and high-severity Incident Management, with hands-on
experience administering and monitoring enterprise IT infrastructure across networks, servers, and storage.
Proficient with ServiceNow, enterprise monitoring tools, Cisco networking, and Microsoft and cloud platforms.
Strong at cross-team and vendor coordination and clear documentation in Spanish and English under SLA-driven,
high-pressure operations. Native Spanish speaker with intermediate English.

Emanuel Venegas Solis

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Emanuel Venegas Solis

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