E
Emanuel Mora
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Envigado, Antioquia, Colombia
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Full-time jobs
Résumé
Jobs
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Customer Service and Sales SupportOrigen BPOJan 2025 - Current (1 year 10 months)Delivered high-quality customer service and sales support by managing client requests, solving complaints, and ensuring a positive customer experience. Processed orders, handled payments, and provided accurate information about products and services- Customer Service and Sales SupportIqor ColombiaJan 2024Provided exceptional customer service and sales support by resolving client inquiries and ensuring satisfaction. Took supervisor calls to handle complex or escalated issues with professionalism and empathy. Prepared detailed performance and incident reports to improve team efficiency and service quality.
- DAdministrative, Sales, and Digital AssistantDio Implant ColombiaJan 2023Managed multiple administrative, sales, and digital tasks for Dio Implant, demonstrating strong sales experience through client outreach, product promotion, and lead follow-up. Coordinated shipping, software management, and customer database maintenance. Edited videos and digital catalogs in English to support marketing initiatives and boost product visibility. Oversaw social media accounts to increase engagement and brand awareness. Provided customer service and logistical support, ensuring smooth communication and efficient workflow across departments.
Education
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- Advance English C1Teaching Language ServicesJan 2024Certified
- Aptis GeneralBritish CouncilJan 2024C1 certified
- Bachelor's Degree Specialized in TeachingInstitución Educativa Normal Superior de EnvigadoJan 2022