Emanuel Alfonso Martinez Hernandez

Jobs 0% verified

IT Support Specialist

The Functionary

Mar 2021 - Current (4 years 4 months)
Technical Support Engineer

GLOBAL HITSS

Sep 2019 - Sep 2020 (1 year 1 month)

- Inbound and outbound calls. Service desk oriented. Ticket creating and escalating external third party issues. - Providing friendly while professional service desk support regarding any technical but mainly software focused issues users may be encountering. - Such as; Frozen Screen, Applications Won't Install, Internet or Network Connectivity Issues, Malware, Applications Running Slowly, Computer in general running slowly, Password resets, Websites Compatibility issues, and various more.
Service Desk Specialist

Wipro Technologies

Sep 2018 - Jul 2019 (11 months)

- This Job consist of helping users with hardware or software issues they encounter on their computer. - I would, generally speaking address via chat or inbound call, to user inquiries, or tickets and petitions regarding printers, password resets, VPN's, site issues and other application related issues. - Escalate third party related issues to corresponding teams and solve any browser or computer internal maintenance issue.
T

Customer Service Representative/Tech Support

Ttech

Jan 2017 - Oct 2017 (10 months)

- Technical support given in a timely fashion with patience and a substance to solve the customers issue with a friendly and empathetic approach.

Education 0% verified

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