Elvis Jarquin

Jobs 0% verified

Operations Support Specialist

InTune Analytics

Oct 2024 - Dec 2025 (1 year 3 months)

• Managed 50+ tickets weekly, meeting SLA targets (>95%) • Resolved time-sensitive issues across platforms and time zones • Collaborated with stakeholders to resolve escalations • Improved workflows and operational efficiency
Support Specialist I

vmware

Feb 2022 - Jul 2024 (2 years 6 months)

• Delivered SaaS support for global customers • Maintained high CSAT through fast issue resolution • Performed root cause analysis and escalated complex cases • Collaborated with product and engineering teams
Customer Support Representative

Teleperformance

Jan 2019 - Jan 2022 (3 years 1 month)

• Resolved technical and billing issues • Managed multiple tickets in fast-paced environment • Documented cases for process improvement
Technical Support Assistant

Concentrix

Jan 2017 - Jan 2018 (1 year 1 month)

• Supported Microsoft Office 365 users • Resolved technical issues and configurations
Customer Support Representative

Foundever

Jan 2009 - Jan 2016 (7 years 1 month)

• Handled billing, accounts, and migrations • Delivered end-to-end support

Education 0% verified

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