Elsy Pérez
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Fullstack Web Developer | Documentation and Procedures Specialist| BDC Specialist
Cabudare, Lara, Venezuela
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Résumé
Jobs
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- BBusiness Development Center (BDC) Specialist public Remote experienceSep 2025 - Current (8 months)As a Business Development Center (BDC) Specialist, I focused on maximizing the conversion of both digital and traditional prospect inventory, ensuring a steady flow of qualified opportunities for the sales team through high-speed omnichannel management. I utilized key performance indicators (KPIs) to track and enhance our B2B sales strategies, effectively managing inbound and outbound sales processes. Additionally, I implemented sales automation tools to streamline operations and improve efficiency in home services marketing. My role also involved providing chat support, where I responded promptly to inquiries and followed up on the requirements of leads and customers, fostering a responsive and customer-centric approach that contributed to
- AAppointment Setter public Remote experienceAlarms of FloridaMar 2025 - Sep 2025 (7 months)As an Appointment Setter, I excelled in CRM management, demonstrating advanced proficiency in platforms such as HubSpot to streamline lead tracking and engagement. I effectively applied lead qualification methodologies, to identify and filter high-quality leads, ensuring a focused approach to sales efforts. My role involved professional lead management across multiple channels, including WhatsApp Business, outbound calls, emails, and social media, to maximize outreach and conversion rates. Additionally, I utilized chat support skills to provide prompt and accurate responses to inquiries across various media platforms such as TikTok, WhatsApp, Facebook, and Instagram, enhancing customer engagement and facilitating product sales. This multifa
- TFullstack Web DeveloperTu Gestion MovilAug 2019 - Current (6 years 9 months)As a Fullstack Developer, I was responsible for developing unified platforms of components and tools for various products, including online restaurant systems, e-commerce platforms, and appointment management systems for medical practices, which resulted in up to a 35% increase in sales. I implemented operational management practices by designing KPIs based on customer usage across digital platforms, such as web applications and social media. I led the improvement of web performance for digital products, mentoring teams on best practices and creating dashboards to optimize the user experience. I applied artificial intelligence skills using prompt engineering and AI tools, enhancing the functionality of web applications. In addition, I used
- AWeb Developer / Digital Media Manager public Remote experienceAtreo SistemasDec 2010 - Current (15 years 5 months)• I designed the company's website, targeting the Venezuelan market and implementing a platform that enabled online sales. • I designed and managed advertising campaigns on Google Ads and Facebook Ads, handling chats and calls generated by the marketing campaigns. This resulted in a high percentage of qualified leads and completed sales, reflected in a 4:1 ROAS. I also managed lead follow-up and ad segmentation, as well as cold calling and appointment scheduling, which improved lead conversion efficiency and enhanced the customer experience. I provided email support to address customer needs and requirements, ensuring smooth and effective communication. During a period of staff shortages, I also managed orders, responding to messages and se
- BProject Manager verified_user Verified experienceBargomcaDec 2001 - Aug 2010 (8 years 9 months)• Led the implementation of Standard Operating Procedures (SOPs) under the ISO 9001 quality standard, improving operational efficiency. • Coordinated cross-functional teams to ensure the timely and successful completion of projects, adhering to Agile methodologies. • Provided regular updates on project progress through team meetings, client meetings, and daily written communications. • Developed custom software for managing the organization's internal processes, optimizing efficiency and communication between teams. Additionally, I documented the organization's internal procedures, facilitating administrative support and improving clarity in task execution. • Implemented quality assurance protocols that included identifying the needs of
Education
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Certificación Programación Web public Remote experienceUneweb InstitutoDec 2020 - Jun 2021 (7 months)- IngenieríaUniversidad Fermín Toro