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Elshaday Worku

About

Detail

Łódź, Łódź Voivodeship, Poland

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • B
    Customer Service Representative
    Bord Gáis Energy
    Apr 2025 - Current (1 year 1 month)
    As a Customer Service Representative, I managed high-volume inbound calls (40+ daily) for Ireland's largest energy provider, effectively resolving complex billing and account queries. I processed payment arrangements, billing adjustments, and account reconciliation with over 99% data accuracy, ensuring meticulous attention to detail. My role involved handling escalated cases that required advanced problem-solving and cross-team coordination, while maintaining accurate financial records within internal CRM systems. I consistently exceeded service level agreements and achieved high customer satisfaction scores. Additionally, my understanding of digital communication tools, such as email marketing, enhanced customer engagement by supporting th
  • M
    Customer Service Agent
    Marks & Spencer
    Feb 2023 - Mar 2025 (2 years 2 months)
    As a Customer Service Agent, I provided multichannel support via email, live chat, phone, and social media using Zendesk and Conversocial. I managed high-volume ticket queues (50+ daily), ensuring timely resolution within SLA timeframes. My responsibilities included processing financial transactions such as orders, returns, refunds, and payment queries with high accuracy. I handled complex escalations and cross-departmental cases, leveraging strong conflict resolution skills to achieve positive outcomes. Additionally, I managed brand-aligned customer interactions across social media platforms via Conversocial, where my email marketing and outreach skills were particularly beneficial. By ensuring clear, professional, and helpful responses to
  • E
    Supply Chain Intern
    Ethio Telecom
    Sep 2020 - Mar 2021 (7 months)
    Supported procurement process optimisation, workflow documentation, and vendor coordination. Contributed to process improvements that enhanced operational efficiency and internal tracking.
  • P
    Front Desk Receptionist
    Planet Hotel
    Feb 2019 - Jun 2020 (1 year 5 months)
    Managed guest bookings, front-office administration, and daily payment transactions. Maintained financial logs, handled cash reconciliation, and ensured record accuracy.
Education verified_user 0% verified
  • WSB UNIVERSITY
    BSc in Project Management
    WSB UNIVERSITY
    Jan 2022 - Jan 2025 (3 years 1 month)
    Warsaw, Poland
  • M
    Customer Service Excellence
    Mekele University
    Feb 2019 - Aug 2019 (7 months)
  • M
    Foundation Program
    Mekele University
    Jan 2019 - Jan 2020 (1 year 1 month)
    Ethiopia