Elsa Marie Joyce Iglesias
About
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Metro Manila, Philippines
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work
Full-time jobs
Starting at
USD6/hour
Résumé
Jobs
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GENERAL VIRTUAL ADMIN ASSISTANT, PROPERTY MANAGER AND OPERATIONS TEAM MANAGER public Remote experiencePinnacle Consulting LLCFeb 2024 - Mar 2026 (2 years 2 months)-Managed a portfolio of short-term vacation rentals and long-term residential properties in NC and DC states in the USA, ensuring high occupancy rates and tenant satisfaction.
-Oversaw day-to-day operations including leasing, maintenance coordination, and financial management.
-Implemented digital tools to streamline booking systems, payment processing, and communication with tenants and owners.
-Developed strong customer service practices that enhanced client relationships and improved retention.
-Proactively addressed issues, balancing autonomy with leadership to
maintain smooth operations and positive tenant experiences.
-Created and optimized property listings across Airbnb, VRBO, and- PROPERTY MANAGER / OPERATIONS TEAM LEAD public Remote experienceFigmentAug 2021 - Feb 2024 (2 years 7 months)-Oversaw daily operations for 50+ short-term vacation rental properties and 150+ long-term residential and commercial properties across the U.S., particularly in California.
-Managed and optimized short-term rental operations across Airbnb, VRBO, and direct booking channels, ensuring smooth guest experiences and efficient property workflows.
-Coordinated long-term residential and commercial property operations, including tenant relations, lease administration, renewals, and policy enforcement.
-Drafted, negotiated, and enforced lease agreements while ensuring compliance with property policies and procedures.
-Managed guest, tenant, and client communications through chats, calls, and emails, resolving concerns promptl - LREMOTE E-COMMERCE AND WAREHOUSE INVENTORY MANAGER / ORDER MANAGEMENT SPECIALIST public Remote experienceLUVAJJan 2021 - Aug 2023 (2 years 8 months)-Created, uploaded, processed, and released Shopify orders accurately and on time.
-Tracked and traced shipped orders, providing timely updates on order status and delivery progress.
-Conducted daily inventory audits to ensure stock accuracy and identify discrepancies.
-Prepared shipping documents and coordinated order fulfillment requirements.
-Communicated with suppliers, shippers, and vendors to support smooth order processing and delivery.
-Maintained and updated Shopify and website product listings to ensure accuracy and consistency.
-Oversaw warehouse operations, including inventory flow, order preparation, and fulfillment coordination.
-Managed both wholesale and retail operations, ensuring e - TLOGISTICS ADMINISTRATIVE AND OPERATIONS MANAGER / EXECUTIVE ASSISTANT public Remote experienceTMI SALES, INC.Mar 2020 - May 2024 (4 years 3 months)-Generated leads and scheduled appointments with prospective clients.
-Managed email correspondence, calendars, appointments, and daily administrative schedules.
-Managed client accounts, maintained accurate records, and supported ongoing client relationship management.
-Oversaw overall logistics operations, ensuring smooth coordination across shipments, drivers, carriers, and customers.
-Managed end-to-end communication with clients, customers, drivers, carriers, port authorities, and U.S. Customs.
-Streamlined logistics workflows and strengthened collaborative relationships with internal teams and external partners.
-Created sales reports, product reports, invoices, and operational documentation. - EBUSINESS/CORPORATE ENGLISH/GENERAL ENGLISH COMMUNICATIONS TEACHER / SCHOOL OPERATIONS MANAGER public Remote experienceE-SPACE VIETNAMJan 2018 - Mar 2020 (2 years 3 months)-Taught basic to advanced English grammar using Cambridge and Oxford textbooks, as well as E-space’s in-house lesson materials.
-Delivered Conversational English, Free Talking, Interview English, IELTS, TOEFL, TOEIC review, and Business English classes.
-Taught a wide range of students, from children to adult learners, with lessons tailored to their skill level and learning goals.
-Supported the recruitment and hiring process for new teachers.
-Provided onboarding and training support to newly hired teachers.
-Managed the monthly scheduling cycle for teachers and students, balancing availability, preferences, and program requirements.
-Coordinated class schedules, resolved scheduling conflicts, and ensure - ACUSTOMER SERVICE REPRESENTATIVEALORICA TELESERVICES, INC.Feb 2016 - Apr 2018 (2 years 3 months)- Assisted customers with their account concerns and changes through chat, email, and calls, ensuring a high level of customer satisfaction.
- Provided basic troubleshooting for devices, effectively resolving issues to enhance user experience.
- Engaged in sales activities to promote products and services, contributing to overall revenue growth.
- Utilized Microsoft 365 to create documents and reports, streamlining communication and documentation processes within the team. - FSPECIAL SCIENCES TEACHERFOOTHILLS CHRISTIAN SCHOOLJun 2014 - Feb 2016 (1 year 9 months)- Conducted engaging classes in Physics, Chemistry, Trigonometry, and Geometry, fostering a deep understanding of scientific concepts among students.
- Provided targeted review classes for students with low grades, ensuring personalized support to enhance their academic performance.
- Led review sessions in preparation for the National Career Assessment Examination (NCAE), National Assessment Test (NAT), and other aptitude tests, equipping students with the necessary skills and confidence to succeed.
- Utilized Microsoft 365 tools to streamline lesson planning and communication, enhancing the overall educational experience and facilitating collaboration with students and parents.
Education
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- BACHELOR OF SCIENCE IN CIVIL ENGINEERINGPolytechnic University of the PhilippinesJun 2009 - May 2014 (5 years)