Eric López

Web Content Support

Q4

Oct 2022 - Current (2 years 7 months)

- Use of CMS, HTML and CSS to help clients keep their websites up to date and compliant with regulatory standards. - Perform quality checks when making site updates to ensure accuracy and quality of work. - Develop and maintain HTML templates, Email Alerts, Credentials creation and login permitions. - Communicate with clients to keep them informed on the status of their requests. - Facilitation of high impact content updates, such as adding or replacing: Webcasting information, Presentations, Disclosure documents, including press releases and financial reports. - Use of Salesforce for case handling.

Business Advisor - Data Analyst

IBM

May 2022 - Oct 2022 (6 months)

- Collect, manipulate and analyze data to determine trends using standard methods to provide reports in visual forms such as graphs, charts and dashboards. - Data collection and Data Cleaning. - Headcount analysis to fulfill coverage requirements. - Identify trends, using basic Python language and libraries such as Jupyter Notebook, Pandas, Folium. - Communicate clearly and concise ideas to the upper management. - Work with basic SQL language ( SELECT * FROM 'Table') to extract information from the databases.

USA Dispatcher (CHA)

IBM

Jan 2021 - May 2022 (1 year 5 months)

- Data Analysis. Review correct flow of processes and create Excel charts identifying the opportinity areas, present them to the upper management clearly and create strategies based in the collected data. - Dispatch support services requests that have not automatically assigned in the US. - Calls with Technicians to let them know time and hours of the pending service requests on their schedule. - Monitor assigned territory for incoming service request. - Assign the service request within 15 or 45 mins dependig of the severity. - Check Technician availability, training or even disaster impacts to the area of coverage and tool failures could have an impact on dispatch agent's ability to complete the action. - Direct contact with Territory and

Order Processing CSR

HP

Feb 2015 - Feb 2020 (5 years 1 month)

- Order Processing CSR for specific account such as the State of Indiana and Charlotte NC. - Data entry into SAP ensuring accuracy, pricing, ship to address, quantities and items. - Support sales reps in opening new accounts and upgrading existing service. - Quickly and effectively solve customer challenges. - Maintain quality control/satisfaction records, constantly seeking new ways to improve customer experience.

Auxiliar de atención a clientes

Laboratorios PiSA

Jan 2013 - Jun 2014 (1 year 6 months)

Master Data Analyst

Technicolor

May 2012 - Jan 2013 (9 months)

- Data extract from different sources (IBM personal systems, Excel files) and load it into the SAP system. - Transform and organize data for the Blu-Ray and DVD creation. - In charge of BOM approval after review and evaluation. - Part number creation based on different requirements such as language, pallets or wharehouse quantities. - In charge of creating DVD and Blu-ray discs based on codes and the customer's bill of materials.

Customer Service Representative

Teleperformance Spain

Apr 2010 - May 2012 (2 years 2 months)

Assisting customers with their services (cable tv), doubts, complains, payments. troubleshooting.

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Eric's behavioral traits
Eric's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.