Eric López
About
Detail
Web Content Support at Q4
Guadalajara, Jalisco, Mexico
Contact Eric regarding:
Flexible work
Starting at
USD12/hour
Résumé
Jobs
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Web Content SupportQ4Oct 2022 - Current (4 years 1 month)- Use of CMS, HTML and CSS to help clients keep their websites up to date and compliant with regulatory standards.
- Perform quality checks when making site updates to ensure accuracy and quality of work.
- Develop and maintain HTML templates, Email Alerts, Credentials creation and login permitions.
- Communicate with clients to keep them informed on the status of their requests.
- Facilitation of high impact content updates, such as adding or replacing:
Webcasting information,
Presentations,
Disclosure documents, including press releases and financial reports.
- Use of Salesforce for case handling.- Business Advisor - Data AnalystIBMMay 2022 - Oct 2022 (6 months)- Collect, manipulate and analyze data to determine trends using standard methods to provide reports in visual forms such as graphs, charts and dashboards.
- Data collection and Data Cleaning.
- Headcount analysis to fulfill coverage requirements.
- Identify trends, using basic Python language and libraries such as Jupyter Notebook, Pandas, Folium.
- Communicate clearly and concise ideas to the upper management.
- Work with basic SQL language ( SELECT ● FROM 'Table') to extract information from the databases. - USA Dispatcher (CHA)IBMJan 2021 - May 2022 (1 year 5 months)- Data Analysis. Review correct flow of processes and create Excel charts identifying the opportinity areas, present them to the upper management clearly and create strategies based in the collected data.
- Dispatch support services requests that have not automatically assigned in the US.
- Calls with Technicians to let them know time and hours of the pending service requests on their schedule.
- Monitor assigned territory for incoming service request.
- Assign the service request within 15 or 45 mins dependig of the severity.
- Check Technician availability, training or even disaster impacts to the area of coverage and tool failures could have an impact on dispatch agent's ability to complete the action.
- Dir - Order Processing CSRHPFeb 2015 - Feb 2020 (5 years 1 month)- Order Processing CSR for specific account such as the State of Indiana and Charlotte NC.
- Data entry into SAP ensuring accuracy, pricing, ship to address, quantities and items.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer experience. - Auxiliar de atención a clientesLaboratorios PiSAJan 2013 - Jun 2014 (1 year 6 months)
- Master Data AnalystTechnicolorMay 2012 - Jan 2013 (9 months)- Data extract from different sources (IBM personal systems, Excel files) and load it into the SAP system.
- Transform and organize data for the Blu-Ray and DVD creation.
- In charge of BOM approval after review and evaluation.
- Part number creation based on different requirements such as language, pallets or wharehouse quantities.
- In charge of creating DVD and Blu-ray discs based on codes and the customer's bill of materials. - Customer Service RepresentativeTeleperformance SpainApr 2010 - May 2012 (2 years 2 months)Assisting customers with their services (cable tv), doubts, complains, payments. troubleshooting.
Education
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- Data Science Foundations - Level 1IBMMay 2022
- Design & User Experience (D&UX) EssentialsIBMApr 2021
- Computer Systems Engineering, Licenciatura en ingenieria en sistemas computacionalesUTEL UniversidadMay 2019 - Nov 2022 (3 years 7 months)
- Media and Communication SciencesUniversidad Guadalajara LamarFeb 2005 - Feb 2009 (4 years 1 month)