Elmer Esta

A customer first mentality. Fast learner with good attention to detail.

Able to easily engage with customer and build rapport quickly.

Effectively communicate complex information to customers in a simple and understandable manner.

Strong problem-solving skills with the ability to think critically and find solutions through ambiguity to resolve customer issues.

Excellent customer service skills, including patience, empathy, and the ability to de-escalate customer complaints and make customer feel you are on their side.

Ability to multitask and prioritize tasks in a fast-paced environment.

Ability to remain calm and courteous under pressure and navigate tense situations

Strong communication skills, both verbal and written, with excellent English language proficiency.

Proficient in using computer systems, internet browsers, and basic software applications.