I am a multilingual IT professional with 10+ years of experience in Technical Support, Service Desk Operations, Cloud Technologies, Incident Management, and Team Leadership.
Throughout my career, I have worked with international organizations across Europe, providing technical support and consulting services in English, Italian, French, and Arabic. My experience spans cloud platforms, enterprise infrastructure, Active Directory, networking, virtualization, backup and disaster recovery solutions, and ITIL-based service management.
Currently, I work as a Cloud Priority Engineer, supporting complex cloud environments and collaborating with Engineering, QA, Product, and Development teams to resolve critical technical challenges. Previously, I held Senior Help Desk, Technical Trainer, and Team Lead positions, where I led teams, managed major incidents, developed training programs, and helped organizations improve service quality and operational efficiency.
Having lived and worked in Italy, I bring a strong international mindset and a deep understanding of multicultural business environments. I am passionate about problem-solving, customer success, knowledge sharing, and continuous learning.
