Ella Furman

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Senior IT Project Manager

Digital Realty

Feb 2025 - Current (1 year 3 months)

• Lead operational readiness and support enablement for NA and EMEA GTM platform rollouts, integrating Salesforce CRM, CPQ, CLM, and Oracle Cloud ERP Financials to streamline Quote-to-Cash operations and improve business process alignment. • Manage cross-functional and vendor partnerships across RevOps, Finance, Sales, Marketing, UX/UI, and IT, reducing release delays by 25% and accelerating enterprise integration success. • Implement Agile PMO cadence with sprint retrospectives and Jira dashboards, improving delivery predictability by 20% and strengthening visibility across Product and Engineering teams. • Enhance process governance and CI/CD-enabled deployment, improving quote accuracy by 25% and shortening approval cycle time by 30%.

Senior Technical Program Manager

Walmart Global Tech

Aug 2022 - Dec 2024 (2 years 5 months)

• Led enterprise-wide Customer Data Platform (CDP) modernization and Tier 3-level support programs for Walmart Global Privacy & Compliance initiatives across Marketing, Finance, Legal, Customer, Transactions and Identity teams. • Delivered CCPA/CPRA automation workflows, reducing incident resolution time by 40%. • Defined Agile PI Planning cadence and engineering metrics to enhance transparency, delivery governance and capacity forecasting. • Established technical program dashboards and sprint deliverables in Jira and Tableau to track KPIs, dependencies, and risk profiles across global teams. • Leveraged AI-assisted analysis (LLMs) for program documentation and operational insights to accelerate decision-making. • Drove alignment between Pr

Technical Project Manager

Meta

Aug 2021 - Aug 2022 (1 year 1 month)

• Managed end-to-end SaaS lifecycle collaboration programs (Slack, Dropbox, Quip) supporting 10K+ users and global collaboration workflows. • Drove vendor management and contract execution, ensuring adherence to SLA and compliance standards. • Established UAT and release framework for multi-region deployment validation and risk tracking. • Achieved zero downtime during SaaS offboarding using CI/CD and automated rollback monitoring. • Partnered with Product and Finance teams to prioritize user experience and compliance enhancements.

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Sr. Enterprise Program Manager

Delta Dental Insurance

Oct 2020 - Aug 2021 (11 months)

• Delivered multimillion-dollar enterprise transformations across Salesforce CRM, Contact Center, Oracle Cloud ERP, and Pega SaaS, automating Grievance & Compliance functions, Finance, and Provider Onboarding aligning processes with SDLC best practices. • Managed customer-centric product delivery from requirements, UX design through change control, ensuring operational readiness and achieving strategic outcomes with minimal schedule impact. • Enhanced PMO governance and compliance operations, standardizing frameworks, Jira dashboards and automating workflows that improved reporting accuracy and cut claim resolution time by 35%.

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Sr. Program Engagement Manager

Apttus Corporation

Aug 2018 - Jun 2020 (1 year 11 months)

• Directed $1.7M SaaS implementations of Apttus CLM/CPQ/Month-End-Billing solutions in Salesforce and Azure for global clients. • Partnered with Product, Finance, Legal, Marketing, and Sales to enhance CRM process automation and customer delivery. • Managed client UAT, vendor contracts, and sprint planning, achieving 98% satisfaction and on-time delivery. • Introduced CI/CD automation and PMO templates, reducing delivery defects by 30% and improving sprint velocity.

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Sr. Program Manager

Pacific Specialty Insurance

Mar 2016 - Aug 2018 (2 years 6 months)

• Led $14M Duck Creek P&C SaaS modernization and data migration across underwriting, billing, claims, UX and engineering workstreams. • Managed SOWs for projects implementation, and increased KPI reporting accuracy by 25% and business agility. • Partnered with Product, Finance and BI teams to develop capacity planning dashboards and Agile portfolio governance.

Sr. Project Manager, Service Delivery

EIS Group

Apr 2015 - Mar 2016 (1 year)

• Delivered SaaS P&C product and ERP implementations using Duck Creek, Oracle, and Clarity PPM. • Automated SDLC delivery pipelines with Jenkins, Jira, and AWS, improving on-time delivery by 20%.

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IT Project Manager

San Francisco Health Plan

Jul 2009 - Apr 2015 (5 years 10 months)

• Managed EDW and TriZetto/QNXT digital transformation and implementation of enrollment, member, underwriting, claims, provider, billing & payment data, and call center workflows. Technologies: Epic, TriZetto, BizTalk, SQL, HIPAA, HL7, EDI 4010/5010, MicroStrategy BI, Smartsheet.

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Project Manager - QA

Esurance, Inc.

Feb 2005 - Jun 2009 (4 years 5 months)

• Led QA automation for billing, payment, and policy systems reducing defects by 40%. • Technologies: Java, Oracle, Selenium, Jenkins, Jira, Confluence.

Technical Lead

Kaiser Permanente

Sep 2003 - Feb 2005 (1 year 6 months)

• Managed Epic EHR, Hospital Billing, ADT, Clinical, Practice Management, and HL7 integrations. • Technologies: Epic, HL7, HIPAA, Oracle, WebSphere.

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QA Lead

GAP Online

Jul 1998 - Jan 2003 (4 years 7 months)

• Streamlined QA and release workflows for e-commerce platforms (Gap, Banana Republic, Old Navy). • Reduced production defects by 40% using Java, SQL, XML, Jenkins, and WebSphere.

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