Growth Subdirector for VP of Digital Business and Customers
FEMSA Health division
Feb 2024 - Current (2 years 9 months)
Multinational pharmacy store chain part of the FEMSA group, bottler of Coca-Cola in Latin America. In charge of the growth strategy and operation for the digital channels of the chain: e-commerce, mobile app and call center. Direct reports: 2 - indirect reports: 7.
Selected Contributions:
● Reached 9,2% digital market share in Colombia with e-commerce, generating $1.4M in monthly sales and delivering 148% growth year-over-year.
● Achieved a 35.67% increase in ROAS, reaching 656%, with an average monthly budget of $120k and a 24.7% rise in organic channel revenues.
● Attained 1.3 million downloads, with an MAU of 33.04% and a LTV 16.0% above the average of other retail channels.