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Elizabeth T Pietrzak
About
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Frisco, Texas, United States
Résumé
Jobs
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Vice President of Business OperationsSIDEARM SportsJan 2025 - Current (1 year 8 months)Trusted #2 and primary operating partner to the President, leading the operational turnaround and transformation of a $20M ARR vertical software platform within a $1.2B portfolio. Orchestrated the overhaul of a distressed, legacy service model into a highly disciplined, PE-ready B2B SaaS organization, driving board reporting, parent-company integration, and budget defense. • EBITDA & Cash Flow Expansion: Executing an FY27 plan targeting a 560 bps EBITDA expansion (30.2% to 35.8%) and a 3.5x increase in free cash flow ($1.5M to $5.2M). Closed a $400K+ budget gap through strategic restructuring across operations. • Enterprise OKRs & Operational Discipline: Built and launched the company’s first 7-priority OKR framework, cascading board-level- RVice President of OperationsROC USANov 2024 - Oct 2025 (1 year)Led enterprise-wide operations for a national non-profit parent company with for-profit subsidiaries, serving as a strategic partner to the CEO during a critical growth phase. Maintained direct accountability for 50+ employees and all vendors across IT, HR, Legal, Compliance, and Marketing. • Organizational Restructuring: Drove a complete organizational restructuring and implemented the EOS framework, resulting in a $1M increase in organizational impact within six months, with a projected 5x growth trajectory. • Operational Efficiency: Improved operational efficiency by 15% YoY by integrating people, processes, and systems into a unified plan. • Risk & Compliance: Established 2CFR200 compliance frameworks, ensuring strict regulatory alignme
- SExecutive Operator / Fractional Chief Operating OfficerScaleWiseXJul 2023 - Oct 2025 (2 years 4 months)Provided strategic advisory and fractional COO services to B2B service companies, partnering with leadership teams to identify inefficiencies and streamline systems across people, processes, and technology. • Profitability & Workflow Optimization: Delivered 35% average profit increases for client organizations within six months. Reduced task completion times by 65% through aggressive process redesign and automation initiatives.
- Portfolio PresidentFullsteamJan 2023 - May 2023 (5 months)Directed a vertical of three B2B SaaS portfolio companies (~$25M+ revenue) under private equity ownership (Aquiline Capital Partners), maintaining full P&L accountability. • PE Value Creation: Architected a transformation roadmap that increased profitability by 46% in Year 1, ensuring long-term PE value creation. • Customer Retention & TTV: Redesigned the end-to-end onboarding process, resulting in a 42% reduction in churn and a 56% improvement in time-to-value across the portfolio.
- Senior Director, Global OperationsMeasurablOct 2021 - Jan 2023 (1 year 4 months)Oversaw global operations, digital transformation, and compliance for a rapidly scaling VC basked vertical SaaS company, expanding the global workforce from 100 to 500+ employees. • Hyper-Growth Scaling: Built the operational infrastructure to support scaling from $8M to $45M+ ARR in just 18 months. • Capital Unlocking: Achieved ISO27001 and SOC2 certifications for the first time in company history, directly unlocking $168M in venture capital funding. • Margin Expansion: Increased profitability by 43% and operational efficiency by 23% while reducing COGS by $1M annually.
Education
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- MPeople & Organizational PerformanceMcKinsey AcademyJan 2026 - Current (8 months)High performance building
- HOrganizational LeadershipHarvard Business School (Harvard Manage Mentor Program)Jan 2026 - Current (8 months)Leading organizations through change, scale and high performance
- Bachelor of Arts in Communication and SociologyArizona State UniversityAug 2007 - Jun 2009 (1 year 11 months)