Elizabeth Okon Customer Support Specialist

AI Data Contributor (Workflow & Task Simulation)

Micro1

Jan 2026 - Feb 2026 (2 months)

• Followed strict guidelines to create structured task-based data used in AI training. • Simulated real-world user scenarios with accuracy and consistency to support system learning. • Maintained compliance with detailed instructions and quality standards across all submissions. • Demonstrated strong attention to detail in executing repetitive, rule-based tasks.

AI Data Annotator & Quality Reviewer

Atlas Capture

Dec 2025 - Mar 2026 (4 months)

• Reviewed and corrected labeled data to ensure high-quality outputs aligned with strict accuracy benchmarks (94% + quality score). • Identified errors and inconsistencies in datasets, improving reliability and usability. • Provided clear, structured feedback to maintain consistency across team outputs. • Managed repetitive, detail-sensitive tasks while maintaining speed and accuracy.

Ultimate Basketball Tracker

Brigham Young University - Idaho

Nov 2025 - Dec 2025 (2 months)

Ultimate Basketball Tracker is a dynamic web application designed to help fans quickly explore recent basketball games, player performance, and game highlights from major leagues. The platform provides real-time access to scores, detailed player stats, and curated highlight clips for each match. With an easy-to-use interface, users can browse recent games, view league-specific results, and explore individual player profiles. The goal of the application is to offer a simple, fast, and enjoyable way for basketball lovers to stay updated on the latest action without needing multiple websites.

Customer Support & Data Quality Specialist

Springboard

Sep 2025 - Dec 2025 (4 months)

• Processed and validated high-volume customer-related data with 99% accuracy, ensuring reliable records for decision-making. • Promoted to Auditor role within weeks, reviewing team outputs and ensuring compliance with quality standards. • Identified and corrected data inconsistencies, improving overall accuracy by 25%. • Collaborated with remote teams via Google Meet and shared tools to resolve issues and maintain workflow efficiency. • Completed Tier 1 training program, strengthening skills in communication, CRM tools, and task management systems. • Engaged in regular communication sessions with native English speakers, improving clarity and professionalism in customer interactions.

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Customer Support Assistant / Cybercafe Administrator

Richview Consult

Aug 2023 - Dec 2023 (5 months)

• Assisted 1000+ customers with university, exam (WAEC, NECO, GCE) and NYSC registrations. • Resolved customer issues related to applications, payments, and account processes with high satisfaction. • Built strong customer trust, becoming the first point of contact for complaints and support. • Processed payments and handled sensitive customer data with accuracy and confidentiality. • Escalated complex issues appropriately, ensuring timely resolution and customer satisfaction. • Supported document preparation, CV creation, and official typing services for clients.

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Customer Support Assistant

Arenzano Venture

Aug 2022 - Nov 2022 (4 months)

• Delivered hands-on customer support for digital services including printing, data entry, and internet access. • Maintained accurate transaction records and daily logs. • Assisted customers with technical and account-related challenges.

Elizabeth Okon

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