Eliu Murphy Case Processor

Trambia/Fygaro

Fygaro

Jul 2024 - Jul 2026 (2 years 1 month)

Customer Success Agent

Case Manager

U.S BANK

Jan 2020 - Dec 2023 (4 years)

While I worked with US Bank, the majority of the title of Case Manager was data entry. Compiling data
from CSRs that was mailed over to our group, reviewing the customer's account for any removeable fees
and applicable interest, and seeing that the claim that the CSR mailed over was completed in a timely
and accurate manner.
• Data entry
• Compiling and working claims that the customer sent in accurately and worked within a certain
timeframe
• Working as a team to ensure that we reach the goals set

S

Customer Service Representative

S O S ~ SENIOR OPTIONS AND SOLUTIONS, LLC

Aug 2019 - Dec 2019 (5 months)

I worked with the company in performing both inbound and outbound calls. The purpose for this was
ensuring that the customer's account was paid for in a timeframe that works for them. In this position,
there were many daily goals that we had to try to get through. There were many difficulties that I faced
in this position, one being that I was mainly a debt collector, but once I looked pass that fact, I was able
to collect around $2,000 dollars in the short time that I worked with them.
• Managed client records
• Assisted customers with a warm and professional attitude
• Answered general questions

Customer Service Representative

Bank of the West

Jan 2019 - Dec 2019 (1 year)

I worked for this bank as a Team Lead, and in this position, I am required to answer the calls of both
customer and fellow employee alike. I worked to provide precise answers based on compliance, the
customer's need, and the employee's need. In addition to answering calls, I also performed follow-up calls
on customers that requested it. This would most likely occur when there is a situation on the person's
account that requires me to go through the work day with it.
• Assisted customers with a warm and professional attitude
• Answered general questions to both employees and customers
• Resolved customer information and complaints

B

Customer Service

Bates Trucking & Trash Removal

Jun 2015 - Aug 2017 (2 years 3 months)

In the position that I worked, all that was needed to do was instructing customers on which bin to and
not to throw their garbage. Along with this was some minor odd jobs that the supervisor would give. One
of which was cleaning any loose trash around the premises.

Eliu Murphy

About

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Résumé

Eliu Murphy

About

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Behavioral traits