Elissa Klotz

STRATEGIC AI ADVISORY MEMBER

Mercy University

Nov 2023 - Nov 2024 (1 year 1 month)

Volunteer position advising on adult education academic certificate program for Strategic Artificial Intelligence.

DIRECTOR, INNOVATIONS PRODUCT MANAGEMENT

Rimini Street

Jun 2019 - Jul 2025 (6 years 2 months)

Directed a global DevOps team of 25 professionals, focusing on the development of AI/ML technologies and experimental applications. Developed and managed 13 innovative applications, ensuring alignment with strategic objectives and market needs. Additionally, I learned Python to effectively communicate with my developers, enhancing collaboration and understanding within the team. Although my role primarily involved oversight, I maintained a foundational knowledge of SQL, which I utilized when necessary, particularly in collaboration with our data scientist and database engineer, to support data-driven decision-making processes.

BUSINESS CONSULTANT

Self-employed

Jan 2019 - Jun 2019 (6 months)

Consultant Work, including a 4 month Competitive Analysis & Market Research project for a leading global software company, with guides for how to sell to different industries. Under NDA.

GLOBAL KNOWLEDGE PROGRAM MANAGER & SOLUTIONS ARCHITECT

AIG

Aug 2015 - Nov 2018 (3 years 4 months)

• Delivered Knowledge Management solutions that improved operational efficiency by 30%, 25%, 33%, and 21% in Hong Kong, Bulgaria, Israel, and Illinois respectively within the first six months of deployment. • Directed RPA software development initiatives, enhancing business processes with Office 365 automation. • Oversaw Proof of Concept projects, including Claims Processing AI and Enterprise Search, leveraging my experience in product management for AI projects, including agent replacement AI programs. • Conducted comprehensive needs assessments and developed tailored strategies for project management, content migration, and change management, while also managing an internal SharePoint knowledgebase that involved DevOps practices and

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SENIOR KNOWLEDGE MANAGEMENT CONSULTANT

EGAIN

Jul 2013 - Jul 2015 (2 years 1 month)

Managed client's Knowledge Projects, including Knowledge consulting and developing online and mobile support portals. Oversaw the DevOps team, which involved product management responsibilities, utilizing Scrum or Kanban methodologies as per client requirements, and conducting A/B testing to optimize project outcomes. Additionally, crafted bespoke SQL reports for clients and implemented case-based reasoning, an early AI system tailored for healthcare clients. Collaborated closely with the Product team to ensure that custom features and SQL reports were effectively integrated into the product, enhancing overall functionality and client satisfaction.

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KNOWLEDGE & CLIENT SUCCESS MANAGER

RIGHTANSWERS

Feb 2008 - Jul 2017 (9 years 6 months)

Managed a Knowledge Product and provided Knowledge and Analytics consulting to clients. Additionally, collaborated on special projects with the DevOps team, which involved writing SQL reports to enhance data analysis capabilities and developing a SaaS offering tailored for local government and smaller colleges. Furthermore, I oversaw a contact center project that included the installation and configuration of a new system, as well as conducting A/B testing to optimize its performance and user experience.

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