elis hernandez ramos

elis hernandez ramos  new_releases

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Senior Operations Manager & Legal Counsel | Bilingual (C2) | LegalOps & Compliance | Supply Chain & ERP Profit Plus Specialist
Merida, Mérida, Venezuela
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Résumé

Jobs verified_user 50% verified
  • Insurvas
    Bilingual Sales & Client Intake Agent
    Insurvas
    Sep 2026 - Current (3 months)
    • Conduct high-volume outbound and inbound consultative calls in English and Spanish for prospective US clients, converting qualified leads with high conversion rates.
    • Evaluate client needs, gather essential personal and legal/financial background information, and document details with 100% data accuracy in CRM systems.
    • Manage client objections and high-stress situations with empathy and active listening, ensuring high client satisfaction and retention.
    • Execute end-to-end sales closing and intake conversion in remote bilingual environments, leveraging high-ticket deal negotiation, objection handling, and structured follow-up pipelines.
    • Perform active outbound cold calling and phone prospect qualification for bili
  • Independent legal practice
    Consulting Attorney & Legal Intake Counselor
    Independent legal practice
    Jan 2001 - Current (25 years 11 months)
    • Evaluated injury liability, assessed damages, gathered medical and incident documentation, and conducted initial legal screening and client intake for personal injury claims throughout 25+ years of legal practice, including calculating over 1000 labor settlements, compensation packages, and legal claim files, while leveraging expertise in workers compensation and employment dispute procedures.
    • Leveraged 25 years of legal experience to review and draft over 1000 buy-sell contracts, primarily within the real estate industry, utilizing deep proficiency in real estate investing and contract law.
    • Utilize Slack for daily corporate communication, remote team coordination, and client tracking.
  • F
    General Operations Manager & Client Services Director verified_user Verified experience
    Frigocarnes Casa Vieja 2015, C.A.
    Jan 2015 - Jan 2025 (10 years 1 month)
    • Directed daily business operations, client onboarding, and customer service workflows serving over 500 daily clients in high-volume, fast-paced environments.
    • Supervised and trained a workforce of 50 employees on customer communication protocols, conflict resolution, and operational efficiency.
    • Implemented streamlined workflow processes that reduced administrative errors and improved client satisfaction scores above 90%.
    • Leveraged Microsoft 365 and Google Workspace applications (Gmail, Calendar, Docs, Sheets, Drive, Meet) for business communication, document collaboration, scheduling, and file management.
    • Closed high-value B2B commercial supply contracts, negotiated vendor/client agreements, and led account mana
  • F
    Store & Operations Manager verified_user Verified experience
    Frigocarnes Casa Vieja 2009, C.A.
    Jan 2009 - Jan 2015 (6 years 1 month)
    • Led a team of 25 staff members handling client relations, order processing, and administrative compliance.
    • Negotiated vendor and client contracts, improving operational efficiency and reducing vendor onboarding turnaround times.
    • Conducted cold calling to prospective commercial accounts, vendors, and distributors to establish B2B supply lines, utilizing pitch delivery and gatekeeper navigation to secure appointments.
    • Managed full-cycle invoicing and billing processes, including preparing estimates, processing invoices, and maintaining precise financial records for commercial operations using QuickBooks Online.
    • Oversaw weekly and monthly payroll administration for local operations and retail personnel, including
  • C
    B2B Account & Client Representative
    Corporación Cárnica 2005, C.A.
    Jan 2008 - Jan 2013 (5 years 1 month)
    • Managed account intake and onboarding for corporate clients, expanding the regional account portfolio by 25%.
    • Conducted cold calling to prospective commercial accounts, vendors, and distributors to establish B2B supply lines, utilizing pitch delivery and gatekeeper navigation to secure appointments.
  • F
    Sales & Client Services Supervisor verified_user Verified experience
    Frigorífico Los Eli
    Jan 2001 - Jan 2004 (3 years 1 month)
    • Promoted from Cashier to Supervisor for exceptional customer intake, cash management, and resolution of client disputes.
    • Conducted cold calling to prospective commercial accounts, vendors, and distributors to establish B2B supply lines, utilizing pitch delivery and gatekeeper navigation to secure appointments.
Education verified_user 0% verified
  • Universidad de los Andes VE
    ABOGADO, Completed an intensive legal curriculum specializing in Civil, Commercial, and Corporate Law. Developed foundat
    Universidad de los Andes VE
    Jan 1997 - Jan 2001 (4 years 1 month)
  • U
    Juris Doctor / Attorney-at-Law (Título de Abogado)
    Universidad de Los Andes (ULA), Venezuela
    Jan 1997 - Jan 2001 (4 years 1 month)
  • I
    Certified Bilingual Specialist (English - Spanish)
    Instituto Anglo Americano, Mérida, Venezuela
    Jan 1996
  • L
    High School Diploma in Sciences
    Liceo Caracciolo Parra y Olmedo, Mérida, Venezuela
    Jan 1996
Projects (professional or personal) verified_user 0% verified
  • A
    Official Bilingual
    Anglo American Institute
    Apr 1992 - Dec 1996 (4 years 9 months)
    Successfully completed an intensive bilingual language qualification and training program at the Anglo American Institute in Mérida (completed in 1996), officially recognized and homologated by the Venezuelan Ministry of Education. This formal academic foundation established complete fluency, professional-grade technical writing, and full bicultural communication capabilities utilized consistently over 30 years across legal, executive, and international sales environments.