Elisaul Perez

Elisaul Perez

About

Detail

Office Manager Regional
Medellín, Antioquia, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • T
    Regional Office Manager
    TradeQuo Global
    Jan 2025 - Aug 2025 (8 months)
    At TradeQuo I supported the Office Manager in day-to-day administrative and operational tasks, while also leading recruitment processes for the LATAM office. My role combined executive assistance, HR coordination, and client/staff communication, ensuring smooth operations across multiple functions.

    Key Contributions:

    Managed recruitment cycle: job postings, screening, interviews, and onboarding.

    Provided administrative support: scheduling, document preparation, and internal reporting.

    Assisted with HR functions including employee records, compliance, and policy updates.

    Served as a bilingual point of contact between leadership and staff across LATAM.

    Coordinated with manageme
  • Blackstone Medical Services
    HR Generalist
    Blackstone Medical Services
    Jul 2024 - Current (2 years 4 months)
    • Ensured compliance with labor laws, reducing legal risks through policy reviews and updates. • Reviewed and screened applicant resumes, ensuring alignment with role requirements. • Recommended policy improvements to enhance productivity, recruitment, and talent management. • Collaborated with cross-functional teams to align HR initiatives with business goals. • Prepared detailed reports on HR metrics for leadership, supporting strategic decision-making. • Provided guidance to employees on career development and conflict resolution.
  • G
    Trainer Coordinator
    Global Bpo Services
    Nov 2023 - Jun 2024 (8 months)
    • Coached and mentored team members on quality assurance strategies. • Facilitated cross-departmental meetings to ensure alignment of goals and progress. • Optimized QA processes, improving efficiency and reducing redundancy. • Coordinated training schedules and maintained compliance with industry standards. • Enhanced employee retention through engaging, interactive training programs. • Increased trainer productivity by setting clear expectations and providing ongoing support.
  • S
    English Teacher
    Smart Academies
    Jan 2022 - Nov 2023 (1 year 11 months)
    • Developed and implemented innovative lesson plans for English language learners. • Assessed student progress, providing feedback for academic success. • Utilized multimedia and hands-on activities to enhance student comprehension. • Fostered a positive classroom environment that promoted respect, empathy, and active listening.
  • V
    Junior Lawyer
    VG Law - Professor X
    Dec 2021 - Nov 2022 (1 year)
    • Conducted legal research and developed client-facing resources. • Promoted internal knowledge-sharing among the legal team. • Supported legal documentation and firm promotion via digital platforms.
  • Tutok Lenguas
    English Teacher
    Tutok Lenguas
    May 2021 - Current (5 years 6 months)
  • Lyft
    Bilingual Agent - Customer Service
    Lyft
    Jan 2021 - Current (5 years 10 months)
    - Manage large amounts of incoming emails and live chat
    ● Build sustainable relationships and trust with customer accounts through open and interactive communication
    - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    ● Follow communication procedures, guidelines and policies
  • S
    Co-founder
    Spanishative Pivated Limited
    Oct 2020 - Current (6 years 1 month)
    - Creator of website content and spanish teaching methodology for the academy
    ● Spanish Teacher as a foreign language
    ● Representative and manager of public relations
    ● Acquisition talent recruiter
  • Webhelp
    Customer Service Representative
    Webhelp
    Aug 2020 - Dec 2021 (1 year 5 months)
    • Managed high-stress situations, resolving customer disputes and improving satisfaction. • Addressed escalated calls, providing tailored solutions for clients. • Enhanced customer loyalty by offering prompt, accurate assistance.
  • Baselang
    Spanish Teacher
    Baselang
    Sep 2019 - Jan 2021 (1 year 5 months)
    - As a foreign language
  • L
    English Teacher
    Loscher Institute
    Aug 2019 - Dec 2019 (5 months)
  • E
    Chief Manager
    Empresurca Company
    Jan 2017 - Sep 2019 (2 years 9 months)
  • L
    English Teacher
    Las Americas Academy
    Feb 2016 - Jan 2017 (1 year)
  • L
    English Teacher
    Las Americas Institute
    Jan 2016 - Dec 2017 (2 years)
    • Developed engaging English lesson plans and assessed student performance. • Built positive relationships with students and parents to support academic growth.
  • E
    Administrator
    Empresurca
    Feb 2014 - Oct 2015 (1 year 9 months)
    • Maintained office records and managed personnel databases. • Streamlined office operations by transitioning to a paperless environment. • Supervised administrative staff, ensuring timely completion of tasks.
Education verified_user 0% verified
  • L
    English
    Law School
    Sep 2014 - Mar 2016 (1 year 7 months)
  • Universidad Experimental de las Fuerzas Armadas
    Professional
    Universidad Experimental de las Fuerzas Armadas
    Jul 2013 - Apr 2017 (3 years 10 months)
  • T
    High School Diploma
    Technical School Anselmo Belloso
  • Rafael Urdaneta University
    BBA
    Rafael Urdaneta University
  • World Tesol Academy
    TESOL Certificate (Teaching English to Speakers of Other Languages)
    World Tesol Academy
  • C
    Bilingual C1 English Language Certificate
    CEVAZ
  • UNEFA
    BBA
    UNEFA