E

Eliot Morales

About

Detail

Customer Support | Technical Support | Virtual Assistant (Remote)
Nicaragua
Contact Eliot regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • N
    Customer Support Agent
    Nintendo (via IBEX) | Remote
    Aug 2025 - Mar 2026 (8 months)
    Provided customer support for Nintendo users through chat and voice channels. Assisted customers with Nintendo accounts, Nintendo Switch issues, eShop purchases, and digital content. Resolved login issues, payment problems, and console-related inquiries. Guided customers through troubleshooting steps and account recovery processes. Maintained high customer satisfaction while meeting quality and productivity metrics. Documented interactions and case resolutions using internal support systems.
  • Block LLP
    Virtual Assistant / Intake Specialist
    Block LLP
    Mar 2024 - May 2024 (3 months)
    Conducted client intake for housing-related legal cases (mold, leaks, infestations). Managed outreach via HubSpot CRM through text, email, and phone to confirm client interest. Collected, organized, and updated supporting documentation within the CRM system. Delivered empathetic and professional communication while handling sensitive cases.
  • H
    Technical Support Agent
    Heybike
    Jan 2024 - Dec 2024 (1 year)
    Provided technical support for electric bikes via voice, chat, and email. Troubleshot hardware and software-related issues, including motor and lighting problems. Coordinated part replacements and verified issues through photos and videos. Documented cases and customer interactions accurately using CRM tools. Ensured customer satisfaction by delivering clear guidance and timely resolutions.
  • C
    Technical Support Agent (Chat)
    Concentrix (Microsoft Campaign)
    Apr 2023 - Nov 2024 (1 year 8 months)
    Provided chat-based technical support for Microsoft Surface devices. Resolved hardware and software issues involving cameras, keyboards, touchscreens, and speakers. Used visual support tools to deliver accurate troubleshooting. Maintained detailed case notes and follow-ups using internal CRM systems.
  • IBEX Global
    Customer Service Agent
    IBEX Global
    Aug 2021 - Dec 2023 (2 years 5 months)
    Delivered customer support through voice, chat, and back-office channels. Managed login support, general inquiries, and Members Mark cases. Coordinated with suppliers to secure replacement parts and ensured case resolution. Tracked cases, follow-ups, and resolutions using CRM platforms including HubSpot.
Education verified_user 0% verified
  • U
    Business Administration (in progress)
    Universidad Centroamericana (UCA)
    Feb 2021 - Current (5 years 9 months)
  • E
    English for Call Center (E4CC)
    Feb 2020 - Aug 2021 (1 year 7 months)
  • I
    High School Diploma
    Instituto Loyola
    Feb 2015 - Nov 2020 (5 years 10 months)