E

Elio khalil

About

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California, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Nexplay Consulting Inc.
    IT Site Manager
    Nexplay Consulting Inc.
    May 2025 - Current (1 year 3 months)
    Lead IT operations for luxury hospitality clients including Dream Hollywood and San Vicente Bungalows, administering Microsoft 365 services and ensuring system availability.Manage network performance, VOIP systems, domain access, hardware deployments, and endpoint management, performing proactive troubleshooting to minimize downtime.Coordinate vendor relationships, oversee upgrades, and document recurring issues to strengthen system reliability.
  • C
    Associate Director of IT Operations
    Catalina Island Conservancy
    Aug 2023 - May 2025 (1 year 10 months)
    Directed IT infrastructure across offices, field stations, and visitor centers, supporting servers, AV systems, workstations, and SaaS applications.Partnered with the CFO to plan and execute highly organized modernization initiatives that reduced downtime and improved performance.Created internal IT documentation and ticket workflows that improved efficiency, end-user support, and troubleshooting capabilities.
  • E
    Associate Director of IT Operations
    ELC Consulting
    Aug 2023 - Dec 2024 (1 year 5 months)
    Delivered remote and onsite IT support for business clients, managing support operations and resolving complex connectivity and software issues.Assisted senior engineers with firewall, server, and virtualization projects.Balanced consulting responsibilities alongside leadership duties at Catalina Island Conservancy.
  • E
    Help Desk Agent
    ELC Consulting
    Jan 2021 - Aug 2023 (2 years 8 months)
    Provided daily client support, resolving tickets related to connectivity, hardware, and system performance.Managed requests via Zendesk, logging documentation to improve internal troubleshooting efficiency.Supported workstation rollouts, OS updates, and new user setups for small business clients, administering identity management processes.Promoted for reliability, communication skills, and technical growth.
  • Nexplay Consulting Inc.
    Help Desk Agent (Trainee)
    Nexplay Consulting Inc.
    Jan 2020 - Jan 2021 (1 year 1 month)
    Responded to user tickets related to Outlook, connectivity, and printing issues via phone and onsite visits.Supported technicians with server and switch installations, gaining foundational field experience.
Education verified_user 0% verified
  • Cal Poly Pomona
    Bachelor of Science, Business Administration (Technology Operations Management Focus)
    Cal Poly Pomona
    Jan 2023 - Current (3 years 7 months)
    In Progress, Expected Graduation Summer 2027
  • Citrus college
    Associate of Science, Business Administration 2.0
    Citrus college
    Jan 2023 - Aug 2023 (8 months)
    Completed
  • O
    High School Diploma
    OFL Duarte
    Jan 2023 - Aug 2023 (8 months)
  • G
    Google IT Support Professional
    Certified
  • A
    AWS Certified Cloud Practitioner
    In Progress
  • C
    CompTIA Project+
    In Progress
  • C
    CompTIA Security+
    In Progress
  • M
    Microsoft Certified: Azure Fundamentals (AZ-900)
    In Progress
  • G
    Google Project Management Certificate
    In Progress
  • H
    HubSpot Customer Success Manager
    In Progress
  • I
    ITIL 4 Foundation
    Planned
  • L
    Lifeguard Training
  • C
    CPR / AED / First Aid Certified
  • B
    BLS Certified
  • B
    Bloodborne Pathogens Certified
Projects (professional or personal) verified_user 0% verified
  • 3
    3-Floor IT Renovation
    Managed installation of new workstations, monitors, cabling, and switches during multi-phase upgrades
  • C
    Cloud Migration
    Coordinated data and network integration to migrate on-prem systems to a secure cloud environment.
  • S
    Switch Installations & Network Reconfigurations
    Standardized configurations and documentation across multiple hotel sites.
  • V
    VOIP Phone System Deployment
    Oversaw rollout of new VOIP infrastructure and end-user onboarding.
  • H
    Hotel Onboarding 2022
    Assisted with domain integrations, endpoint setup, and user provisioning during launch.