Eli B Thompson

Eli B Thompson

About

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Technology Management | Client-Focused IT Professional
Maine, United States

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Résumé


Jobs verified_user 0% verified
  • Thrive
    Associate Engineer
    Thrive
    May 2025 - Current (1 year 2 months)
    -Provide L1/L2 remote technical support across diverse client environments using ServiceNow and Kaseya RMM -Troubleshoot and resolve issues related to login, password resets, email, VPN, remote access, and general software problems -Perform user and access management through Microsoft Entra ID (Azure AD) -Support printer setup, BitLocker recovery, and application installations -Map network drives and configure email/2FA/Authenticator apps -Document case details accurately during call handling in accordance with internal knowledge base procedures -Contribute to endpoint and email security efforts including threat management and policy enforcement -Ensure high-quality service and client satisfaction through proactive communication and effecti
  • Sappi
    IT Network/Telecommunications Intern
    Sappi
    Aug 2024 - May 2025 (10 months)
    -Providing technical support to internal teams and users on telecommunications issues. -Assisting with the maintenance and monitoring of telecommunications networks (wired or wireless). -Participating in the planning and implementation of telecom projects, such as network expansions, upgrades, or installations. -Coordinating with various teams like operations and IT to ensure smooth project execution. -Handling basic repairs and troubleshooting of telecom equipment. -Supporting inventory management and tracking of telecom hardware and components. -Assisting in researching new technologies and telecommunications trends.
  • C
    Lead Sales Associate
    Calls Foods Inc
    Oct 2020 - Jul 2024 (3 years 10 months)
  • V
    Department Team Lead
    Vine Ripe Market
    Jul 2015 - Oct 2020 (5 years 4 months)
  • C
    Sales Associate
    Calls Foods Inc
    Aug 2009 - Jul 2015 (6 years)
Education verified_user 0% verified
  • University of Southern Maine
    Bachelor of Science (BS, Technology Management
    University of Southern Maine
    Jan 2023 - Jan 2024 (1 year 1 month)
    Activities and Societies: Cyber Defense Club (Husky Hackers) Epsilon Pi Tau | The International Honor Society For Professions in Technology | Beta Xi Chapter
  • S
    Associate of Applied Science (AAS, Precision Machining and Manufacturing
    Southern Maine Community College
    Jan 2020 - Jan 2023 (3 years 1 month)