Eli B Thompson Technology Management | Client-Focused IT Professional

Associate Engineer

Thrive

May 2025 - Current (1 year 2 months)

-Provide L1/L2 remote technical support across diverse client environments using ServiceNow and Kaseya RMM -Troubleshoot and resolve issues related to login, password resets, email, VPN, remote access, and general software problems -Perform user and access management through Microsoft Entra ID (Azure AD) -Support printer setup, BitLocker recovery, and application installations -Map network drives and configure email/2FA/Authenticator apps -Document case details accurately during call handling in accordance with internal knowledge base procedures -Contribute to endpoint and email security efforts including threat management and policy enforcement -Ensure high-quality service and client satisfaction through proactive communication and effecti

IT Network/Telecommunications Intern

Sappi

Aug 2024 - May 2025 (10 months)

-Providing technical support to internal teams and users on telecommunications issues. -Assisting with the maintenance and monitoring of telecommunications networks (wired or wireless). -Participating in the planning and implementation of telecom projects, such as network expansions, upgrades, or installations. -Coordinating with various teams like operations and IT to ensure smooth project execution. -Handling basic repairs and troubleshooting of telecom equipment. -Supporting inventory management and tracking of telecom hardware and components. -Assisting in researching new technologies and telecommunications trends.

C

Lead Sales Associate

Calls Foods Inc

Oct 2020 - Jul 2024 (3 years 10 months)

V

Department Team Lead

Vine Ripe Market

Jul 2015 - Oct 2020 (5 years 4 months)

C

Sales Associate

Calls Foods Inc

Aug 2009 - Jul 2015 (6 years)

Eli B Thompson

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