Customer Service Representative - Home Services Dep.
Entrata
Jan 2024 - Dec 2025 (2 years)
Delivered clear information regarding pricing, amenities, square footage, and locations.
Handled objections and stressful situations with empathy and professionalism.
Managed CRM internal tools for the client info, case process, different kind of leads, residents and properties.
Met strict quality service and efficiency targets.
Provided phone-based, Email & Text Messages inquiries and customer support for U.S. Real State clients and Real State Agents.