Katherine Adrianzén Torero international recruiter

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Telemarketing Supervisor

Fidata Real State

Nov 2024 - Sep 2025 (11 months)

Supervising, coaching, and motivating the telemarketing team to meet daily and monthly KPIs. Monitoring calls and providing constructive feedback to improve sales performance and customer interactions. Training and onboarding new team members on products, sales techniques, and company procedures. Tracking team performance through reports and identifying opportunities for process improvement. Assisting with escalated customer concerns and ensuring timely resolution. Coordinating schedules, monitoring attendance, and maintaining productivity. Collaborating with management and the marketing department to develop sales strategies and improve campaign performance. Coordinating international events and promotional activities in partnership with t

international recruiter

Grupo Noa International

Sep 2024 - Jun 2025 (10 months)

As an International Recruiter, I was responsible for sourcing, screening, and selecting candidates for various international positions, ensuring alignment with the company's global talent acquisition strategy. I collaborated with hiring managers to understand their staffing needs and developed targeted recruitment strategies to attract top talent. Additionally, I provided support to all employees through various communication channels, including chat, email, and phone calls, ensuring that candidates received all necessary information throughout the recruitment process. This approach not only enhanced the candidate experience but also fostered a supportive environment for all stakeholders involved. Furthermore, I managed social media platfor

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Nomination Manager

WORLDCOB World Confederation of Businesses

Apr 2024 - Jun 2024 (3 months)

Managing and coordinating nomination requests while ensuring compliance with company procedures and deadlines. Acting as the primary point of contact between clients, operations, and internal departments to ensure smooth execution of projects. Monitoring workflows, maintaining accurate records, and preparing operational reports. Coordinating schedules, documentation, and project timelines to ensure efficient service delivery. Identifying process improvement opportunities to increase operational efficiency and reduce turnaround times. Supporting cross-functional teams by resolving operational issues and ensuring high service quality. Collaborating with leadership to optimize workflows and improve client satisfaction. Coordinating internation

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Commercial asssistant

WorldCob

Feb 2024 - Sep 2024 (8 months)

As a Commercial Assistant, I was responsible for managing the company's social media accounts and networks, ensuring effective communication with clients and various international companies. This included creating content and managing the company's image, which fostered greater interaction and visibility in the market. In addition, I maintained a focus on customer satisfaction and optimization of business relationships, contributing to the overall growth and success of the organization. I ensured confidentiality when handling sensitive information such as customer data, pricing strategies, contracts, and internal reports, making sure that all documents and communications were handled discreetly and shared only with authorized individuals, i

MEDICAL INTERPRETER

Elite Language Services

Dec 2023 - Jan 2024 (2 months)

Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients. Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients. Help customer service agents or agency understand the Spanish speaking customer requesting help and be able to help them in other areas as possible

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RECRUITER SPECIALIST

Rockstar Staffing

Sep 2023 - Jan 2024 (5 months)

Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools. Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions. Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates. Enhanced the company's employer brand by creating engaging job postings and promoting a positive work culture on social media channels. Trained new team members on recruitment best practices, ensuring a high level of competency within the team. Utilized data-driven techniques to analyze recruitment metrics and identify areas for improvement in the hirin

CUSTOMER SERVICE AND SALES REPRESENTATIVE

Att

Apr 2023 - Oct 2023 (7 months)

As a Customer Service and Sales Representative, I was responsible for persuading customers to upgrade their plans or switch to new products, ensuring they received the best service possible. I effectively resolved all client issues related to our services and documented these interactions in concise reports. Additionally, I managed both incoming and outgoing calls for the company, while also overseeing other communication channels such as email and SMS. To enhance customer support, I utilized social media management skills to provide various channels for effective communication, ensuring a comprehensive understanding of customer needs and fostering stronger relationships. Furthermore, I employed Podio to organize and place the corresponding

CUSTOMER SERVICE REPRESENTATIVE

Netflix

Mar 2023 - Apr 2023 (2 months)

- Answered approximately 85 calls per day from customers experiencing issues with the Netflix service, including programming, payment problems, configuration, and subscription inquiries. - Documented each customer interaction in the Netflix database and communicated relevant information to the respective state. - Collaborated with back office and technical teams to ensure optimal service performance for each client. - Participated in weekly improvement meetings with operations leaders and fellow agents to propose enhancements and streamline customer service processes. - Leveraged sales skills to offer various entertainment plans to clients, enhancing their overall experience and addressing their service-related concerns through effectiv

CUSTOMER SERVICE ASSISTANT FOR

Walmart

Sep 2021 - Nov 2021 (3 months)

Assisting and guiding customers at Walmart stores in the U.S. with any type of problem or inconvenience they may have. Derive reports and generate effective communication with managers and supervisors of the several Walmart stores on all cases carried out in their stores. Providing technical support and information to customers on various devices purchased at Walmart. Additionally, participated in daily or weekly team meetings on Google Meet to discuss store performance, customer feedback, and policy updates, ensuring alignment with company objectives. Collaborated with supervisors and other departments to resolve escalated customer cases through virtual calls, enhancing the overall customer service experience. Assisted customers via Google

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EDUCATIONAL AND SALES CONSULTANT

Edulabzz

Feb 2021 - May 2021 (4 months)

As an Educational and Sales Consultant, I informed interested individuals in detail about the services offered through phone calls, scheduled sales meetings, and Zoom presentations to successfully close sales with weekly contacts. I advised and supported students throughout the enrollment and registration process for their desired courses and diplomas offered by the institution. I enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Additionally, I streamlined call center processes for improved efficiency and reduced wait times. I utilized Salesforce to manage and optimize the follow-up of all leads and potential customers, ensuring a systematic approach to sales and customer relationship manage

SALES TEAM LEADER

AIESEC

Jan 2021 - Sep 2021 (9 months)

- Coordinated with my team twice a week to strategize on methods to attract and effectively engage clients in the advisory process. - Assigned weekly activities and schedules to each team member, while reviewing and updating their client base to ensure optimal performance each week. - Reviewed organizational reports to schedule feedback sessions with other departments, aligning our strategies and objectives as an organization, and proposing solutions collaboratively as a team. - Trained my team with up-to-date information on financial and legal issues, as well as essential soft skills to enhance their performance. - Organized bi-monthly virtual events to foster greater engagement with clients globally, allowing them to interact dynamica

HR MANAGER

freelance

Feb 2019 - Feb 2021 (2 years 1 month)

Enhanced employee retention by implementing effective onboarding and training programs. Improved workplace culture through the development and implementation of diversity initiatives. Managed employee relations, investigating and resolving conflicts to maintain a positive work environment. Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary. Facilitated organizational change through effective communication and collaboration with senior management. Implemented performance management systems, providing constructive feedback and coaching opportunities for employees. Developed comprehensive training programs, empowering employees to reach their full potential within the organization. Oversaw

Katherine Adrianzén Torero

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