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Eliana Olaechea Dongo
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Saragossa, Spain
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Résumé
Jobs
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Project Manager verified_user Verified experienceergeonJun 2019 - Current (6 years 11 months)• Managed up to 80 projects simultaneously for residential and commercial clients, ensuring on-time delivery and high-quality execution. • Acted as the primary point of contact for customers and subcontracted installers, handling all scheduling, confirmations, and change orders. • Coordinated appointment logistics, communicated ETAs, and updated project scope and budgets in real time, resulting in a 4.95/5 average CSAT and numerous public 5-star reviews. • Negotiated with both clients and installers to minimize margin leakage, maintaining a consistent average of just 1.65% loss (well below the 2% target). • Collaborated with product and engineering teams to co-design and implement an internal project tracking tool, enhancing visibility- LVirtual Assistant and Project CoordinatorLandscaping LandscapingFeb 2018 - Jun 2019 (1 year 5 months)• Supported the company owner directly by coordinating daily schedules, onsite visits, and installer appointments. • Handled inbound customer calls and messages, ensuring timely follow-ups and service coordination. • Created optimized delivery routes for external staff distributing brochures to newly purchased properties, using realtor databases to identify target areas. • Maintained property lead records and facilitated outreach efforts, helping expand the local customer base.
- JVirtual Assistant and Customer SpecialistJohnson Law GroupAug 2015 - Jan 2018 (2 years 6 months)• Conducted outbound calls to prospective clients involved in mass tort cases, collecting and verifying case details to determine eligibility. • Used structured questionnaires to screen clients for pharmaceutical lawsuits, entering data into internal legal systems. • Contacted hospitals and medical providers to request and follow up on the release of patient records, often requiring multiple coordinated attempts. • Maintained a professional and empathetic tone during sensitive conversations, supporting both potential clients and legal teams with timely, accurate information.
Education
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- Associate's DegreeInstituto San Ignacio De LoyolaJan 2014 - Jan 2016 (2 years 1 month)
- Diploma - Wedding PlanningThe Style InstituteJan 2013 - Jan 2014 (1 year 1 month)
- Diploma - Events ManagementInstituto Toulouse LautrecJan 2013 - Jan 2014 (1 year 1 month)