Eliana Flores Aguilar Legal assistant, customer specialist, technical advisor

Personal Injury Case Manager - Legal Assistant

The Ward Law Group PL

May 2024 - Apr 2026 (2 years)

- As a Personal Injury Case Manager - Legal Assistant, I ensured the success and support of clients undergoing medical treatment and property damage claims. My responsibilities included applying a general understanding of the Bodily Injury Claim process while managing a diverse caseload. I identified cases eligible for Full Demand, Quick Demands, and Globals, submitting them to the appropriate department for further action. Additionally, I reviewed and submitted potential production cases, qualified clients for Personal Injury Protection (PIP), and assisted clients in resolving property damage issues, including loss of use and diminished value claims. I maintained effective communication with adjusters and insurance companies, obtained time

Customer Success Specialist

Hostinger

Feb 2024 - May 2024 (4 months)

Customer Service Agent

Paricus

Oct 2023 - Feb 2024 (5 months)

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CUSTOMER SERVICE

AOSOM

Mar 2022 - Sep 2023 (1 year 7 months)

As a Customer Service professional, I coordinated and supported customers and their respective accounts, guiding them through the purchasing process and assisting with product acquisition, while effectively handling complaints and returns. My role involved leveraging strong problem-solving skills to address customer inquiries and ensure satisfaction. Additionally, I utilized Adobe Acrobat Pro to edit and manage customer manuals, enhancing the clarity and accessibility of information provided to clients. This attention to detail contributed to improved client relationship management (CRM) and streamlined communication. I also demonstrated leadership by mentoring team members and fostering a collaborative environment within the contact center

CUSTOMER SERVICE REPRESENTATIVE

SmartBox

Nov 2021 - Mar 2022 (5 months)

As a Customer Service Representative, I provided guidance and support to clients in the tourism sector, assisting with bookings for stays in Europe and curating travel experiences that highlighted local gastronomy. My responsibilities included managing client profiles, overseeing payment accounts, and effectively redirecting complaints and remarks to ensure customer satisfaction across Spain and Portugal. Additionally, I utilized Adobe Acrobat Pro to create visually appealing brochures and detailed programs of holiday options for clients, enhancing their experience and facilitating informed decision-making. My role required strong problem-solving skills and communicative competence, as I navigated various client inquiries and collaborated w

SALES ADVISOR AND TECHNICAL SUPPORT

Intelcia

Dec 2020 - Oct 2021 (11 months)

As a Sales Advisor and Technical Support professional, I managed technical cases and provided live assistance to customers, effectively handling calls and addressing complaints. I guided clients through the installation and configuration of Eutelsat operating systems and applications, ensuring a seamless user experience. My responsibilities included the maintenance and monitoring of computer networks and systems, as well as logging customer queries from Ireland, the UK, and Spain. Additionally, I utilized Salesforce to enhance our technical support efforts, ensuring that all client data was systematically stored and easily accessible, which improved our response times and overall service quality. My role required strong problem-solving skil

CUSTOMER SERVICE REPRESENTATIVE

Meero

Feb 2018 - Sep 2019 (1 year 8 months)

As a CUSTOMER SERVICE REPRESENTATIVE, I coordinated and managed photography sessions and client portfolios for various platforms, including Airbnb, Booking, JustEat, and UberEats. I provided international communication support for Hispanic markets (Spain, Mexico, Argentina, and Colombia), as well as English-speaking markets (USA, United Kingdom, Ireland, Australia, New Zealand, Germany, and Netherlands) and French markets (France, Belgium, Canada, and Switzerland). In addition to my core responsibilities, I utilized Microsoft 365 to prepare essential documents that enhanced the profiles and portfolios of hosts within our client database. This involved leveraging tools such as Adobe and Excel to ensure accuracy and professionalism in our com

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JOURNALIST

Página Siete

Feb 2016 - Dec 2016 (11 months)

As a Journalist, I was responsible for conducting in-depth investigations and crafting articles for the principal political section, while also managing the editorial team for the entertainment and cultural section. My role involved conducting interviews, organizing photoshoots, and developing specific articles featuring prominent political and cultural figures. Additionally, I served as an edition assistant for the digital version of the newspaper, ensuring high-quality content delivery. I utilized Microsoft Excel to effectively coordinate interviews and manage deadlines, enhancing our workflow and ensuring timely publication of articles. My strong writing skills, combined with effective communication strategies and verbal communication ab

JOURNALIST

La Razón

Feb 2015 - Nov 2015 (10 months)

As a Journalist, I was responsible for redaction and investigation within the cultural and political sectors, conducting interviews for a weekend magazine, and developing engaging articles of interest. I also mapped and designed templates for the newspaper, ensuring a visually appealing layout. My role included photography shoots and the management of a comprehensive picture database. Additionally, I utilized Microsoft 365 to enhance my writing process, design images, and edit columns for pre-publication, which streamlined our workflow and improved the overall quality of our journalistic output. I also leveraged Google Workspace to facilitate collaboration between teams, ensuring seamless communication and project management. My strong writ

Eliana Flores Aguilar

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