Elena Koitabashi

P

Virtual Assistant

Powerhouse Virtual Assistant

Jan 2024 - Feb 2025 (1 year 2 months)

As a Virtual Assistant, I provided comprehensive administrative support to clients, managing schedules, correspondence, and various tasks to enhance productivity. I maintained organized records and ensured timely communication, which contributed to the smooth operation of daily activities. Additionally, I leveraged my knowledge of the law in each state regarding the acquisition or rental of real estate to assist clients effectively, ensuring compliance and providing valuable insights into their transactions. This understanding of legal frameworks allowed me to manage client information and preferences with a high level of accuracy and professionalism. Furthermore, I supported agents by handling inbound calls, resolving inquiries, and assist

M

Leasing Department Coordinator

Mayfair Property Management

Apr 2023 - Current (3 years)

- Generated leads to rent the properties listed, effectively closing and negotiating rents to maximize occupancy rates. - Provided comprehensive information about our rentals, ensuring potential tenants were well-informed. - Listed new properties and conducted thorough analyses of rental trends to optimize pricing strategies. - Provided access codes for properties and assisted in scheduling visits, enhancing the customer experience. - Managed client information and preferences, demonstrating a strong understanding of legal requirements in real estate transactions across different states, which ensured compliance and informed decision-making. - Utilized knowledge of databases to maintain accurate records and improve overall efficiency i

Customer service representativa

Paricus

May 2022 - Jan 2023 (9 months)

- Answered calls regarding the product, providing information and advising customers as technical support. - Managed client information and preferences with a strong emphasis on confidentiality, ensuring compliance with state laws related to real estate acquisition and rental, which enhanced trust and satisfaction among clients. - Utilized schedule planning skills to effectively manage customer interactions and optimize response times, thereby improving overall customer service efficiency. Additionally, I applied my communication and customer service skills to foster positive relationships with clients, ensuring their needs were met promptly and effectively.

R

Customer Services - Client Care - Generate Lead

Real State, Living in Toronto

Mar 2022 - Current (4 years 1 month)

In my role in Client Services, I was responsible for delivering exceptional customer service and care, focusing on generating leads and fostering strong client relationships. I effectively managed client information and preferences, ensuring that their needs were met with the utmost attention to detail. Additionally, my understanding of confidentiality was crucial in maintaining the privacy of client data, while my knowledge of the law in each state regarding real estate acquisition and rental provided clients with accurate and relevant information. Furthermore, I utilized databases to track client interactions and preferences, enhancing our service delivery. My skills in schedule planning allowed me to efficiently coordinate client meeting

Customer Service Representative - Business Banking Assistant

Banbif

Oct 2014 - May 2019 (4 years 8 months)

Customer Service Representative - Business Banking Assistant Recognized as the Best Seller in personal insurance and credit card placements in 2018. As a Business Banking Assistant, I helped local and national business clients with high annual revenues find suitable banking products for each business unit. I accompanied clients throughout the entire business growth process, conducting monthly and scheduled visits to each business unit to connect with and understand the client. I developed a weekly sales plan, working towards monthly, semi-annual, and annual goals. I provided client advisory services in the sale of banking products, including deposits (savings accounts, fixed-term deposits, and funds) and loans (credit cards, mortgage lo

SECTION MANAGER - COMMERCIAL SALES

Maestro Peru SA

Jan 2013 - Jul 2014 (1 year 7 months)

Achievement of monthly section and store goals. Development of semi-annual sales plans, presenting and supporting improvements in sales and store areas. Professional development of assigned advisors, including the creation of semi-annual career development plans. Direct communication with suppliers and preparation of work schedules. Planning and monitoring training sessions, ensuring that the team is well-informed and prepared. Managed customer information confidentiality and preferences, ensuring compliance with state regulations regarding real estate acquisition and leasing, thus guaranteeing quality service and regulatory compliance. Led a sales and customer service-oriented team, allowing me to develop skills in troubleshooting, email s

Elena Koitabashi

About

Detail

Timeline

Résumé