Johan E Vargas Cuervo

I have been working with workforce Management for around 5 years. I have been created schedules and forecasts for multiple areas from different service options like phone, social media, chat, and emails. I have great communications skills working as a point of contact for different departments provided always efficient solutions. I am a proactive person; this allow me to look for improvement in all areas that I work with. I implement around 10 different processes and transitions successfully in previous jobs improving the service level and accuracy metric around 90%.