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El Daira Martinez

About

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Virtual Assistant
Dumaguete City, Negros Island Region, Philippines
Contact El regarding: 
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Full-time jobs

Timeline

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school
Education

Résumé

Jobs verified_user 0% verified
  • E
    Customer Service Representative
    ECE Enterprises
    Mar 2024 - May 2026 (2 years 3 months)
    • Answered high-volume inbound calls from patients, providers, and healthcare facilities while maintaining professionalism and empathy.
    • Verified patient information, insurance coverage, and eligibility in accordance with company policies and HIPAA regulations.
  • C
    Financial Advisor
    Concentrix Mactan Newtown Cebu
    Dec 2022 - Feb 2024 (1 year 3 months)
    • Assisted customers with checking account inquiries, account balances, transaction history, and account maintenance requests.
    • Verified customer identities and authenticated accounts in accordance with security and regulatory requirements.
    • Resolved inquiries related to deposits, withdrawals, debit card transactions, and account activity.
    • Educated customers on banking products, online banking services, and account features.
  • WRS Health
    Virtual Assistant
    WRS Health
    Jun 2022 - Nov 2022 (6 months)
    • Conducted outbound calls to healthcare providers to obtain, verify, and update patient and provider information.
    • Contacted provider offices to follow up on referrals, authorizations, medical records, and claims-related requests.
    • Coordinated with healthcare providers to ensure timely completion of required documentation and forms.
  • Inspiro
    Customer Service Representative
    Inspiro
    Jun 2021 - May 2022 (1 year)
    Retail Account
    • Handled high-volume inbound customer calls regarding orders, products, billing, and account inquiries.
    • Assisted customers with order tracking, returns, exchanges, and refund requests.
    • Resolved customer concerns efficiently while maintaining a positive customer experience.
    • Processed account updates, payments, and profile changes accurately.
    • Provided product information and recommendations based on customer needs.
    • Investigated and resolved order discrepancies, shipping issues, and payment concerns.
  • T
    Customer Service Representative
    TeleTech Dumaguete
    Dec 2017 - May 2022 (4 years 6 months)
    Medical and Pharmacy Account
    • Verified patient eligibility and insurance benefits using payer portals and internal systems.
    • Assisted providers and members with questions regarding coverage, co-pays, deductibles, and plan limitations.
    • Reviewed and explained claims status, including payments, denials, and adjustments.
    • Assisted customers with prescription orders, refills, transfers, and medication inquiries via inbound calls and messages.
    • Provided accurate information on prescription status, insurance coverage, copays, and pharmacy policies.
Education verified_user 0% verified
  • N
    Bachelor of Science in Information Technology
    NORSU Main Campus Dumaguete City
    Jan 2013 - Jan 2017 (4 years 1 month)