Elaisa Louise Cabilao

Elaisa Louise Cabilao

About

Detail

AI Automation Specialist | AI-Powered Workflows for Lead Management, CRM & Business Operations | Zapier • Notion • Tally • HubSpot
Cebu City, Central Visayas, Philippines

Contact Elaisa regarding: 
work
Full-time jobs
Starting at USD15/hour

Timeline


work
Job
school
Education
folder
Project

Résumé


Jobs verified_user 0% verified
  • Independent Projects
    Workflow Automation & Business Systems Specialist
    Independent Projects
    Sep 2026 - Current (2 months)
    I build practical workflow automation and business systems that help reduce repetitive administrative work and keep day-to-day operations organized.

    Automation & Systems Projects:
    • Built lead intake, qualification, prioritization, and routing workflows
    • Created multi-step automations connecting forms, CRMs, project-management tools, Slack, and email
    • Built payment tracking and receipt automation workflows
    • Automated client intake, task creation, notifications, and follow-ups
    • Designed conditional workflows that route leads based on information and priority
    • Organized business data and processes using tools such as Zapier, Notion, Tally, Google Workspace, Slack, ClickUp, and CRM platforms
  • XtendOps
    Outbound Sales Specialist
    XtendOps
    Oct 2023 - Apr 2026 (2 years 7 months)
    • Managed outbound customer interactions focused on customer retention, subscription renewals, and account engagement.
    • Communicated renewal offers, promotional options, and relevant solutions based on customer needs.
    • Handled customer concerns and provided clear, timely support throughout customer interactions.
    • Maintained accurate customer information and followed structured processes to manage outreach and follow-up.
    • Developed practical experience in customer communication, lead engagement, follow-up processes, and understanding customer needs.
  • TTEC
    Customer Service Representative
    TTEC
    Aug 2021 - Sep 2023 (2 years 2 months)
    • Assisted customers and store representatives with technical concerns, account issues, and billing-related inquiries.
    • Troubleshot customer issues by identifying problems, gathering relevant information, and providing appropriate solutions.
    • Managed customer concerns through clear, professional communication while following established processes and procedures.
    • Handled multiple customer requests efficiently while maintaining accurate information and attention to detail.
    • Developed practical experience in problem-solving, process adherence, customer communication, and handling operational workflows.
  • Concentrix
    Customer Service Representative
    Concentrix
    Jul 2018 - Jul 2021 (3 years 1 month)
    • Assisted customers with account concerns, billing-related questions, and service inquiries.
    • Troubleshot customer issues and provided appropriate solutions based on their needs.
    • Handled customer interactions professionally while following established processes and procedures.
    • Maintained accurate customer information and managed multiple requests efficiently.
    • Developed practical experience in customer communication, problem-solving, process adherence, and customer support operations.
Education verified_user 0% verified
  • University of Cebu
    Bachelor of Science, Criminology
    University of Cebu
    Jul 2020 - Mar 2023 (2 years 9 months)
Projects (professional or personal) verified_user 0% verified
  • The Sauce BPO
    GHL
    The Sauce BPO
    Aug 2026 - Current (3 months)
    Currently studying Go high level tools for Funnel Automation.